Nextiva

We provide an AI-powered unified customer experience management platform for over 100,000 businesses, handling billions of interactions each year. Our platform brings together various communication channels—including voice, video, live chat, messaging apps, SMS, email, social media, and reviews—into a single place. We offer unified communications (UCaaS) and contact center as a service (CCaaS) solutions, using AI, machine learning, and natural language processing to create agents like voice and chatbots.

Founded in Scottsdale, Arizona in 2008, we secured $200M from Goldman Sachs Asset Management in late 2021, which valued our company at $2.7B.

Our work focuses on customer experience, journey orchestration, automation, brand management, software development, workforce management, and analytics and reporting.

Our core mission is to provide Amazing Service® and maintain a customer-first approach. We are forward-thinking and customer-obsessed, with a vision focused on customer experience (CX).

Our culture encourages collaboration, growth, and delivering exceptional customer experiences.

We have a team of 1001-5000 employees. We cultivate a collaborative environment where everyone is encouraged to be creative and express themselves.

Our workplace values collaboration, fun, and opportunity. We emphasize individual ownership and measurable impact. It’s a fast-paced, hybrid-work setting that can be dynamic and startup-like, sometimes with minimal processes.

We strive to unify teams, streamline communication, and boost engagement through integrated team conversations.

We offer several health plan options:

• Medical, dental, vision, and telemedicine coverage, which can extend to employees, legal partners, children, and in some regions, parents or in-laws.

For financial security, we provide:

• A 401(k) with company match.
• Health Savings Accounts (HSA) with company contributions.
• Dependent Care FSA, Provident Fund, and Gratuity.
• In specific regions, benefits may include a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers, and a 13% matched savings fund.

We also provide:

• Life insurance (including Group Term & Group Personal Accident Insurance, with some policies offering 24 times monthly salary coverage), disability, and supplemental indemnity plans.

To support work-life balance, we offer:

• Flexible Time Off (FTO) for salaried employees and PTO for hourly employees.
• Paid Sick Time (PST), paid parental bonding leave, and paid holidays.
• 15 privilege leaves, 6 paid sick leaves, 6 casual leaves, 26 weeks maternity leave, 1 week paternity leave, and a birthday off.

Employee wellness is important, so we have:

• An Employee Assistance Program (EAP) and various wellness initiatives.
• Access to ongoing learning, development opportunities, and career advancement.