Job description
Who we are
Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $1
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
About the role
We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems. You will be responsible for the stability, integrity, and operation of our production systems by monitoring, configuring and driving optimizations. You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.
What you’ll get to do
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Taking ownership of customer issues reported and seeing problems through to resolution
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals.
To succeed in this role, we think you should have
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- BSc degree in Information Technology, Computer Science or relevant field
- Basic Understanding of OOP concepts
- Good understanding of computer systems, mobile devices and other tech products
- Excellent problem-solving and communication skills
- Familiarity with basic network concepts and tools.
- Experience troubleshooting using stack traces and log file.
- Experience interacting with APIs and troubleshooting related requests.
- Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what’s going on.
- In depth knowledge of SQL databases particularly MYSQL
- Hands-on experience with Windows/Linux/Mac OS environments
What we can offer you
- Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter
- A technical interview with the Hiring Manager
- A behavioural and technical interview with a member of the Executive team.
Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
