Job description
WHY DEPT®?
We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world.
We are looking for a candidate who has at least 5+ years of hands-on experience running & managing CRO projects. This is a senior-level position, ideal for someone who has a well-rounded CRO background and is comfortable with both client work, creating test plans, and being the strategic lead on CRO engagements. This is also a client-facing position, so a successful candidate will be able to translate CRO results into something a non-digital marketer can understand.
You’ll be responsible for:
Collaborate with the Client Services and CRO teams on test research, hypotheses, strategies, and test plans
Provide feedback and guidance to CRO projects and engagements
Support on quantitative and qualitative research, including (but not limited to):
- Heuristic Analysis
- User Testing
- Heatmapping/Scrollmaping
- Visual Analytics
- Data Analytics
- Competitive Research
- Creation of new research deliverables to support client needs
Communicating with clients to understand and document the business objectives
Managing a team of other CRO experts and providing client services support on all CRO engagements
Project managing the testing & production queue which includes both CRO managers and developers
Oversee CRO Managers who are running CRO engagements to ensure they are properly supported
Creating, furthering, and establishing agency methodology around CRO research and test strategies.
You’ll need to have:
Passion for the field of conversion optimization
Exceptional communication skills – both written and oral
- Powerpoint/GSlide experience creating well designed, organized, and strategic presentation
5+ years of CRO-specific experience, either at an agency or in an in-house role
Academic and practical experience with a wide array of research methodologies
Reporting experience
Creating, analyzing, and reporting on data points
Detail oriented & organized
Willingness and ability to learn
Ability and strong desire to problem-solve
Positive attitude and is a self-starter
Ability to handle changing priorities
Time management skills
Efficient working style
Experience with testing tools (e.g. Optimizely, Google Optimize, VWO, AB Tasty) - MUST have Adobe Target
Experience managing post launch QA, results monitoring, statistical analysis of test results, assistance with test plans and test strategy, maintaining CRO roadmap documentation, providing reporting to account managers across accounts they are assigned.
Additional things that will impress us:
- Experience running a agency-level CRO program
- Team management experience
- Tableau/Data Visualization experience
WHAT DO WE OFFER?
We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
The anticipated hourly rate range for this position is $60-85/hr - W2. Rate is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.
WE SUPPORT YOU BEING YOU:
DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.
DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
Learn more about DEPT®
DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
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