Job description
Freebird is a bootstrapped, 9-figure DTC brand on a mission to redefine grooming and self-care. With over 1 million customers, a thriving subscription business, and a fast-growing team, we’re scaling across categories, channels, and international markets. We move fast, test everything, and build with customer obsession.
The Role
We’re looking for an Associate Director of Lifecycle Marketing to lead and scale Freebird’s email and SMS programs. You’ll own the campaign calendar, elevate creative execution, optimize automated flows, and drive performance across retention, LTV, and lifecycle revenue.
This role sits at the center of cross-functional marketing campaigns, collaborating with Paid Media, eCommerce, and Product to bring launches, promos, and brand storytelling to life—while continually improving the sophistication and impact of our lifecycle engine.
What You’ll Do
🎯 Campaign Execution & Ownership
- Own a rolling 2–4 week email/SMS campaign calendar aligned to key business and promotional priorities
- Manage the full campaign lifecycle: briefs, QA, timing, segmentation, testing, and execution
- Coordinate cross-functional launches (offers, PDPs, site banners, etc.) with Design, CX, Ecommerce, and Paid
- Maintain a high-volume output: 100+ messages/month with zero critical errors
🔁 Automated Flows & Lifecycle Optimization
- Lead all automated flows across Email and SMS (welcome, cart, browse, upsell, churn prevention, etc.)
- Experiment 20+ flow tests/month, improving segmentation, personalization, and triggers
- Prioritize roadmap based on revenue share, customer journeys, and testing opportunities
🧠 Content Strategy & Product Marketing
- Own messaging strategy across lifecycle touchpoints to reflect seasonality, campaigns, product education, and customer pain points
- Drive adoption, retention, and product routine building through smart sequencing and customer segmentation
- Collaborate on product launch support, crafting lifecycle campaigns that align with GTM goals and audience segments
🧪 Testing & Creative Optimization
- Develop and execute a robust testing roadmap: subject lines, send times, design, segmentation, and copy
- Work closely with creative partners to ensure output is on-brand, high-quality, and conversion-driven
- Brief, manage, and review creative deliverables from internal and external teams
📈 Reporting & Performance Analysis
- Own weekly/monthly reporting on key KPIs: revenue/message, CTR, CVR, unsubscribe rate, flow share of revenue
- Use data to guide optimization roadmap and content strategy
- Partner with analytics to build dashboards that surface insights on campaigns, flows, and segments
🤝 Team Leadership & Cross-Functional Alignment
Manage and mentor 1 Campaign Manager and 2 Designers
Lead weekly marketing calendar meetings and ensure alignment across Lifecycle, Creative, CX, Product, and Paid
Build SOPs for briefs, QA, reporting, and testing to scale execution with speed and accuracy
5+ years of Lifecycle/Retention experience with deep ownership of both campaigns and flows
Hands-on experience with Klaviyo (or similar ESP) and Attentive (or similar SMS platform)
Strong ability to manage high-volume execution (100+ messages/month, 20+ flows/month)
Deep knowledge of segmentation, personalization, and journey mapping
Proven success scaling revenue from lifecycle channels through testing and optimization
Excellent project management, communication, and cross-functional alignment skills
Strong eye for creative direction, QA detail, and copy alignment to brand and performance
Comfort with data, reporting, and performance analysis (e.g., revenue attribution, flow share, engagement KPIs)
🌟 Nice-to-Have Skills
- Background in DTC subscription or personal care/CPG
- Experience supporting product launches and GTM planning
- Familiarity with tools like Figma, Asana, & GA4
- Previous management of internal or external designers/copywriters
Why Join Freebird?
- 🚀 High-impact role owning one of our most critical revenue-driving channels
- 💰 Competitive comp + performance bonus tied to lifecycle revenue contribution
- 🌎 Remote-first team with strong cross-functional culture
- 📈 Fast-growing company with 1M+ customers, 9-figure revenue, and bold ambitions
- 🧠 Culture of testing, learning, and speed—we move fast and optimize constantly
