Job description
This is an exciting opportunity to exercise your skills and expertise in the automotive space to help grow one of the newest roles at Fleetio. As Fleetio’s Associate Maintenance Advisor, you will be supporting our Maintenance Shop Network through the implementation of customer facing, paid for services, as well as acting as a resource to help drive change and improvements internally by identifying areas of opportunity and making recommendations. The Associate Maintenance Advisor role will serve two primary functions:
- Own a portfolio of customers, acting on their behalf in managing and making repair decision recommendations for their Repair Orders
- Collaborate with internal stakeholders on the direction of the Shop Network product and processes
As this is a new role, you will be assisting with providing input on the design of processes to best support the mission of the role, helping identify systems and data needs, and advocating for your customers throughout the process. While you will have a portfolio of customers, you will be engaging with a variety of stakeholders within Fleetio, from Customer Success, Implementation, and Support to Product, Engineering and Marketing, regularly collaborating on making the Maintenance Shop Network a best in class service.
This role will be a mix of both tactical and strategic. It will allow you to utilize your maintenance expertise and background, while also flexing your business acumen, helping shape the future of Fleetio’s Maintenance Shop Network.
A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in our Series D in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!
More about our team and company:
- Watch our culture videos: https://fleet.io/culture
- Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
- Our careers page: https://www.fleetio.com/careers
Who you are
The ideal candidate for this role is someone who is ready to bring their knowledge and experience repairing vehicles to a fast growing software company and create a brand new experience for our customers. You are confident in your automotive knowledge and enjoy using it to bring others value. You are open to new ideas, trying different things, and not afraid to take risks. You are comfortable with helping to build a brand new role, based on key objectives and goals.
Your impact
- Maintain a portfolio of customers, managing their repair decisions. When repairs occur outside your approval thresholds, escalate to the customer with a recommendation.
- Utilize your maintenance background to provide expert guidance to your customers on their maintenance decisions.
- Provide each customer with a periodic review of their account, offering best practices and guidance on suggested policies to reduce overall spend and improve driver efficiency.
- Join the broader Shop Network team, detailing common themes and helping find solutions to continuously improve the overall product and customer experience.
- Provide regular updates to various groups, such as Product, Customer Experience Leadership and our Executive team on the progress of the role, articulating any needs you may have while building out SOPs such as systems or reports.
Your experience
- 5+ years of experience in automotive repair. Previous experience in a Service Advisor role or Fleet Manager role preferred.
- ASE Certified in 4-6 categories.
- Comfortable with standard professional systems, such as Excel, email, Powerpoint/Google Slides.
- A demonstrated ability to communicate effectively with a variety of stakeholders through a variety of platforms, including phone, email and zoom.
- Self-starter who can work autonomously. Ability to chase things down and seek out answers that may not be immediately apparent.
- Comfortable with change, experimenting and trying new ideas.
Benefits
- Multiple health/dental coverage options (100% employee cost coverage; 50% cost coverage for family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks
- 12 company holidays + 2 floating holidays
- Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
- FSA & HSA options
- Short and long term disability (short term 100% paid)
- Community service funds
- Professional development funds
- Wellbeing fund - $150 quarterly
- Business expense stipend- $125 quarterly
- Mac laptop + new hire equipment stipend
- Remote working friendly since 2012 #LI-REMOTE
Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.
This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.
If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.
