Job description
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro’s vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
The Role:
We are looking for an Associate, People Operations to join our team in a six month temporary capacity. This role is focused on some of the most important moments in the employee journey: onboarding. You’ll play a critical role in delivering a thoughtful, efficient, and engaging onboarding experience for every new Ro’er who joins the team.This is a great opportunity for someone who is detail-oriented, organized, and excited to help new hires hit the ground running. You’ll work cross-functionally with teams across the company and serve as a key point of contact for new employees during their first days.
This is a 6-month assignment with the potential to extend or convert to a full-time role, based on business needs.
What You’ll Do:
- Own and execute the day-to-day onboarding process for all new hires at Ro, from pre-hire logistics to Day 1 and beyond.
- Ensure all onboarding steps are completed accurately and on time — including communications, documentation, data entry, systems access, and scheduling.
- Partner with IT, Facilities, the People team, and hiring managers to coordinate a seamless onboarding experience across teams.
- Communicate clearly and warmly with new hires to make their start at Ro feel smooth, organized, and exciting.
- Serve as the connective tissue between teams to ensure new hires have what they need to hit the ground running.
- Manage onboarding workflows and checklists across multiple systems (HRIS, Jira, Slack, Google Suite, UKG, etc.).
- Proactively surface and resolve blockers that could disrupt the onboarding timeline or experience.
- Support improvements to onboarding processes and documentation.
- Help update onboarding materials, checklists, templates, and internal guides to ensure they remain clear, accurate, and current.
What You’ll Bring to the Team:
- 1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles that require project and stakeholder management.
- A high sense of ownership and accountability. You’re known for being organized, reliable, and proactive.
- Excellent written and verbal communication skills, with a knack for creating clear, friendly, and timely messages.
- Experience using tools like Google Suite, Slack, Jira, and (bonus!) an HRIS like UKG Pro.
- Ability to manage time and priorities in a fast-paced, deadline-driven environment.
- A collaborative spirit and a willingness to pitch in wherever needed.
- A passion for creating great experiences for others.
We’ve Got You Covered:
- Medical insurance (on your 90th day of employment) + OneMedical membership
- 401(k) with company match
- Pet insurance
- Virtual resources for mindfulness and fitness
The hourly rate for new hires in this position is $34-$36. When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
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