Job description
As an Associate Renewals Manager, you will play a critical role in maximizing customer retention and minimizing churn through effective sales and relationship-building techniques. You will be responsible for managing the renewal process, aligning with customer needs, and collaborating with internal teams to drive customer success and growth.
Job Responsibilities
Maximize customer retention rates by employing effective sales techniques through phone, video, and email communications, while focusing on minimizing customer churn and contraction.
Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
Assess and evaluate license usage and complete the necessary true-up requirements.
Develop a strong understanding of customer business needs and goals to generate accurate renewal quotes.
Provide administrative support for renewals to Renewal Managers and Account Executives as needed.
Ensure all renewals are closed within a timely manner to support revenue goals.
Collaborate with Sales and Customer Success Managers on strategies and plans for renewals, using customer analytics and metrics to enhance decision-making.
Coordinate with customers to ensure that Purchase Orders (POs) and order forms are completed accurately for smooth internal deal approvals.
Bachelor’s degree in Business, Marketing, or a related field preferred.
Proven experience in customer success, sales, or a renewals-focused role.
Strong understanding of customer relationship management (CRM) software.
Excellent communication skills, both written and verbal.
Ability to work collaboratively with cross-functional teams.
Detail-oriented with strong organizational and multitasking abilities.
System Requirements
- At least 15mbps for the main internet and at least 10mbps for backup
- A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
- Note: Back-ups should still be able to function when there is a power interruption
- A webcam
- Noise-canceling USB Headset
- Quiet, Dedicated Home Office
- Smartphone
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
