Job description
Job Title: Automotive Sales & Customer Experience Specialist
Position Type: Full-Time, Remote
Working Hours: Flexible within EST (Eastern Standard Time)
About Pavago:
Pavago is a global recruiting partner committed to helping fast-growing companies scale by connecting them with exceptional talent worldwide. We’re currently hiring on behalf of a performance-focused automotive client known for pushing the boundaries of aftermarket tuning and vehicle optimization. If you’re passionate about cars and thrive in a fast-paced environment, this is your chance to be at the heart of a team that fuels performance, power, and precision.
Responsibilities:
Customer Engagement
- Handle inbound messages and follow-ups via call, SMS, and Facebook Messenger with prospective and existing customers.
- Offer expert guidance to help car enthusiasts understand upgrade options, tuning packages, and vehicle performance improvements.
- Build lasting relationships by delivering an exceptional customer service experience rooted in shared automotive passion.
Performance Sales & Quoting
- Craft custom service quotes tailored to the customer’s vehicle type, goals, and performance expectations.
- Educate customers on tuning options, exhaust systems, and related upgrades with a focus on value, reliability, and results.
- Close sales confidently by understanding both technical specifications and client needs.
Appointment Coordination
- Book installation or tuning appointments with certified service centers or local dealers.
- Maintain a seamless customer journey through efficient scheduling using CRM and calendar tools.
- Ensure each customer is prepped and ready for their shop visit—no surprises, just horsepower.
CRM & Communications Management
- Track all customer activity, service status, and follow-ups via Slack, Zoho CRM, Dialpad, and other platforms.
- Maintain clear communication with internal teams to ensure accuracy, timeliness, and customer satisfaction.
Team Collaboration & Growth Strategy
- Bring your ideas to the table recommend promotions, seasonal campaigns, or upsell opportunities based on market trends.
- Collaborate with the marketing and operations teams to refine outreach and boost conversion rates.
What Makes You a Perfect Fit:
- Driven by Performance: You love cars, especially when they’re optimized for power and speed. You speak the language of torque, boost, and mods.
- Customer-Obsessed: You take pride in creating unforgettable customer experiences before, during, and after the sale.
- Self-Starter: You don’t need hand-holding. You’re motivated, dependable, and accountable in a remote setup.
- Tech-Literate: CRMs, communication tools, and quoting platforms are second nature to you.
- Great Communicator: You can simplify technical details for non-tech customers and still talk shop with enthusiasts.
Required Experience & Skills:
- Minimum 2 years of experience in automotive sales or aftermarket customer support
- Solid understanding of performance parts: ECU tuning, turbo upgrades, downpipes, exhausts, and intakes
- Proficiency in tools like Zoho CRM, Slack, Dialpad, and Wix (or similar platforms)
- Excellent English communication skills (verbal and written); Spanish or Punjabi a bonus
- Strong organizational and follow-up skills in a remote work environment
What Does a Typical Day Look Like?
Start your shift by reviewing leads and messages in the CRM. Then jump into conversations, answer questions about the latest ECU tuning options or walk a customer through the benefits of upgrading to a high-flow downpipe. You’ll send quotes, schedule dealer visits, follow up on installations, and close deals. Throughout the day, you’ll collaborate with your team, brainstorm new ideas, and help car lovers unlock the full potential of their rides. It’s remote work but with real horsepower.
Interview Process:
- Initial Phone Call: Quick screening to understand your background and interest
- Video Interview: Dive deeper into your skills and automotive knowledge
- Final Client Interview: Meet the team you’ll be supporting
- Background Check: Quick verification of your work history and references
Ready to Apply?
If you eat, sleep, and breathe performance cars and know how to guide customers through complex upgrades with confidence, we want to hear from you. Join a team that values expertise, autonomy, and a shared love for the automotive world.
