Job description
“!Hablas Español e Ingles!”
Renewal by Andersen’s Inside Sales Center is growing, and we are excited to announce we are searching for bilingual agents to join our multicultural team, where your bilingual skills can make a difference.
Providing a world-class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respect, care and delights.
Renewal by Andersen is looking to hire agents that are fluent in English and Spanish to expand our impact and who possess the drive to succeed in a fast pace call center environment. As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.
A successful agent will be proficient in speaking with our homeowners, while entering information into the appointment setting tool.
Responsibilities
-Convert inbound and outbound phone calls into appointments, follow communication “scripts” when handling different customer enquiries
-Document all call information according to standard operating procedures
-Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center
- Use your language skills to drive revenue and assist in building strong relationships with Renewal by Andersen homeowners
Qualifications
- Bilingual in English and Spanish
-High school diploma or equivalent
-One Year of customer service experience that requires the use of a software application to assist customers,
preferably in a call center environment
-Employees must have the ability to work assigned shifts
-Excellent data entry and typing skills; preferably must be able to type 35 wpm
-Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
-Superior listening, verbal, and written communication skills
-Ability to handle stressful situation appropriately
What We Offer
-Competitive base pay + incentive compensation plan.
-Medical/Dental/Vision/Life Insurance
-Health Savings Account contributions
-Paid holidays plus PTO
-401(k) plan and contributions
-Profit Sharing
-Paid Parental Leave
-Professional Development and tuition reimbursement opportunities
-A culture that supports work/life balance
-An environment where collaboration is key
Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.
Pay:
-Guaranteed base pay of $16.00 per hour
-Uncapped performance-based incentive plan paid out monthly
After training, our Agents make on average $20/hr (base pay + incentives) with the potential to earn even more!
By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”).
Andersen has set a 2025 profit-sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws
