Job description
Your career as a Bilingual Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new provider’s journey, empowering them to thrive from day one. You’ll play a crucial role in driving their success by ensuring they achieve their first five+ bookings within the first 30 days.
This is a high-engagement role that requires you to be proactive and build strong relationships with providers in both English and Spanish. You’ll provide expert guidance, anticipate challenges, and confidently address objections, demonstrating the value of our platform. Your ability to listen, troubleshoot, and offer creative solutions will directly impact their success.
You’ll Be a Great Fit If You:
- Hate leaving things half-done and love following through to outcomes.
- Enjoy solving problems in real time and thinking one step ahead.
- Thrive under pressure and take ownership of your pipeline.
- Believe every provider can succeed — and you’re ready to show them how.
Essentially, to ensure you succeed in this role, you’ll need to have:
- Own the onboarding experience for new providers in both English and Spanish. Bilingual fluency required.
- Proven, hands-on experience in Customer Success, Account Management, Onboarding, Sales and/or a high-touch service environment with technology/SaaS companies.
- Experience reaching out proactively via phone, email, and SMS to drive activation milestones.
- Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers.
- Deliver expert-level guidance on application functionality, helping users get the most out of the platform.
- The ability to combine technical know-how with empathy, patience, and strong communication skills.
- A proactive, go-getter mindset, with a knack for identifying and solving problems.
- Strong objection-handling and value-selling skills, with a focus on achieving results.
Salary Range: $45,000-50,000 base salary.
A bit about Booksy:
A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange ‘me time’ moments, we’re in the business of helping people thrive and feel fantastic.
Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we’ve got to be honest, you won’t always find that here. However, if you’re a driven self-starter, with initiative and the motivation to grow your career in an environment that’s rapidly changing as we scale-up globally, then the chances are that you’ll love it at Booksy.
- Comprehensive health, dental, and vision coverage.
- Secure your future with our 401K match program.
- Generous parental leave policy to support your family; 12 weeks paid after 12 months with Booksy
- 20 Days (PTO) Paid Time Off
- Flexible work arrangements, including full-time remote work.
- Eligibility For Monthly Performance Bonus
- Pet insurance to help take care of your furry friends.
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.
