Job description
The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch turtle poachers. Hologram is here to connect anything to the internet — via our global cellular platform and network available in over 200 countries and territories. The future is connected, and we are connecting it.
About This Role
We’re looking for a Billing Specialist to support our SaaS billing operations by handling day-to-day invoicing, collections, and accounts payable tasks. As a Billing Specialist, you’ll support our invoicing and billing operations (30%), drive collections and accounts receivable (60%), and assist with accounts payable tasks (10%). This role reports to the Accounting Manager and will work closely with Finance, Accounting, and cross-functional teams to ensure timely, accurate, and customer-friendly billing processes.
What you’ll do:
- Generate and distribute accurate customer invoices on a timely basis.
- Maintain and manage billing schedules, including automation for recurring invoices.
- Handle a variety of billing scenarios, including billing adjustments, credit memos, and custom billing arrangements.
- Coordinate with Revenue Operations to ensure accurate billing for new customers and amendments.
- Monitor aging reports, follow up on overdue accounts, and partner with Sales and Customer Success to support collections and account resolution as needed.
- Resolve billing disputes in a timely and professional manner.
- Maintain billing system data integrity by keeping detailed records of collection activities and outcomes to ensure accurate customer accounts.
- Process prepaid account top-ups and renewals, and manage related reporting and reconciliation.
- Support prepaid-to-postpaid billing transitions for applicable accounts.
- Assist with processing vendor invoices and managing approval workflows.
- Support payment runs and maintain communication with vendors on payment status.
- Apply incoming payments to customer accounts and reconcile payment batches.
- Resolve discrepancies in payment application and update payment methods as needed.
- Coordinate ACH, wire, and credit card processing with banking partners.
Required skills and experience:
Experience: 2–3 years in billing, collections, or accounts receivable
Technical Skills:
- Proficiency in billing software (I.e. Bill.com, QuickBooks, NetSuite)
- Advanced Excel skills and proficiency in Word
- Familiarity with CRM systems like Salesforce
Core Competencies:
- High accuracy in data entry and financial calculations
- Proven ability to clearly communicate complex billing scenarios and solutions to both customers and internal stakeholders.
- Ability to research and resolve complex billing issues
- Capable of managing multiple priorities and deadlines
- Professional demeanor when handling sensitive financial discussions
- Ability to identify trends and process improvements
Helpful skills and experience:
- Bachelor’s degree in Accounting, Finance, or Business preferred; Associate’s degree with relevant experience acceptable
- Prior experience working in SaaS, telecom, or other subscription-based revenue models
- Collections agency or credit management experience
- Subscription billing model experience
- Multi-currency billing experience
Compensation Range: Base: $65,000-$72,000, Bonus:$6,900-$7,300
How we work at Hologram
Hologram is a fun, upbeat, and remote-first team united by our mission to build a more connected future. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.
As part of our team, you’ll receive:
- Competitive, transparent pay and equity.
- Unlimited paid time off and flexible scheduling
- 100% employee coverage on our base medical plan
- 14 weeks of family leave
- Monthly WFH stipend budget
We pride ourselves on celebrating everyone — Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.
Together we’re building something great: a way to help everyone – and everything – stay online and connected.
What to expect in the interview process:
- Intro call (15 min)
- Team Member Interview (45 min)
- Cross Functional Interview (30 min)
- Hiring Manager Interview (45 min)
- Executive Interview (30 min)
Ready to apply?
If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email [email protected]
Even if you don’t meet 100% of the above qualifications, please still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
