Job description
Business Operations Associate I Viator
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
About the Role
As a key member of our B2B BizOps team, the Business Operations Associate will play a hands-on role in driving the day-to-day success of our distribution partnerships team—one of Viator’s fast growing revenue channels. This is a high-impact, execution-focused role ideal for someone who thrives on solving problems, analyzing performance data, and supporting commercial teams with the tools, insights, and processes they need to scale. You’ll collaborate cross-functionally, build dashboards, and contribute to initiatives that improve efficiency and accelerate growth.
Support the preparation of key materials (e.g., QBRs), helping consolidate and analyze data to inform team decisions and partner strategy.
Build and maintain dashboards and reports using tools like Tableau and Salesforce to track KPIs and performance.
Collaborate with cross-functional teams (Marketing, Product, Finance) to ensure alignment and smooth execution of initiatives.
Help identify and implement operational improvements that eliminate bottlenecks and improve team workflows.
Troubleshoot day-to-day issues, provide ad hoc analysis, and act as a go-to problem solver for the B2B team.
Support the operational needs of the account management and partnerships team with tools, processes, and insights.
What We’re looking For
~2+ years of experience in business operations, sales operations, consulting, or a data-driven role
Familiarity with tools like Excel/Google Sheets, Tableau, or SQL—bonus points if you’ve worked with Salesforce
Strong analytical mindset: you’re comfortable working with data, drawing insights, and communicating them clearly.
Attention to detail and ability to manage multiple workstreams in a fast-paced environment.
A self-starter attitude—you’re resourceful, organized, and ready to learn.
A team player with great communication skills and a desire to work cross-functionally.
Perks of Working at Viator
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
Our Values
- We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
- We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
- We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
- We serve our customers, always. We listen, question, respond, and strive for wow moments.
- We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
- Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [email protected] and let us know the nature of your request. Please include the job requisition number in your message.
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