Job description
About Airship
Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.
Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.
We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.
To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.
About the Role
This is an exciting opportunity to join a growing team representing a blend of frontline commercial execution and long-term strategic thinking. This individual will provide pre-sales support across the Americas to help prospects understand and maximize the value of their investment in Airship’s solutions. Primary duties include, but are not limited to, prospect research, creating compelling data-backed business cases, ROI projections, and presenting the value that can be derived through their multi-year partnership with Airship. You will advise buying teams across the Americas on strategies to increase revenue, operational efficiency, customer retention, and NPS.
Business Value Services (BVS) is closely aligned with the Global Sales organization, directly supporting sales pursuits within our top verticals and accounts. Your primary focus will be to support customer engagements from initial discovery to value proposals and Quarterly Business Reviews (QBRs) by creating presentations, calculating value realization metrics using existing models, and helping articulate the business impacts of Airship’s solutions. Drawing on your analytical and communication skills, you will work closely with Enterprise Sales Representatives and Account Managers to ensure the seamless delivery of meaningful, data-driven insights that help drive decision-making and customer success. We are looking for a driven and inquisitive individual who can effectively communicate how our solutions help our target accounts transform their businesses and support their strategic objectives.
What You’ll Do
- Become familiar with a prospect’s industry and business model
- Understand Value Proposition
- Capture relevant insights and data to assess needs and problems
- Translate recommendations into quantifiable value potential
- Deliver assessments & presentations to enable our target accounts to make decisions and take action
- Work closely with internal sales teams and other functions to help define account strategies and prioritize sales initiatives, based on value creation potential and opportunity size
- Build compelling business case presentations and ROI (Return on Investment) analyses aimed at accelerating, justifying, and/or expanding sales opportunities
- Provide thought leadership, training, and consultative partnering with internal sales and other teams throughout and beyond the sales cycle
What We’re Looking For
- 4+ years of professional experience, ideally in consultative or strategic customer-facing roles
- Results-oriented, strategic thinker that enjoys helping prospects “cross the chasm” from current state to future state
- Strong analytical and problem solving skills, including the ability to derive actionable insights from large amounts of information and clearly communicate complex ideas to prospect teams, while handling questions and objections
- Experience with quantitative analysis and modeling
- Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy
- Creative, high-energy, self-starter comfortable leading and executing initiatives and handling conflicting demands creatively and quickly
- Thrive in working collaboratively and cross-functionally, particularly with Sales, Solutions, Engineering, and other key partners
- Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn!
We’d Be Delighted If You Also Have
- Familiarity with technology and/or enterprise software preferred
- Experience in B2C, Retail, Travel, Media preferred
- Experience in account strategy support, and development and execution of value hypotheses, business cases, and commercial proposals preferred
Work Location & Travel Requirements
Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones.
Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely.
This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager.
Compensation
Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location.
The starting base pay range for this position is: $60,000 - $70,000 USD per year. Some roles may also be eligible for commission, bonus, or other performance incentives. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation.
California residents can view the CCPA disclosure notice here.
Hiring Commitment
Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.
By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.
