Job description
Salvo Health is seeking a Care Manager Supervisor (RN) that oversees the daily operations of the care navigation team, ensuring the delivery of high-quality patient care and compliance with healthcare quality and documentation standards. This role involves supervising care navigators, coordinating interdisciplinary care, and implementing strategies to improve patient outcomes.
What You Will Do:
- Build and manage a team of 10-15 outstanding nurses and medical assistants, including managing QA/QI, supervision, scheduling, and working with our administrative team to manage licensure of team members.
- Be a player coach: spend approximately 25-50% seeing patients and half your time managing the team.
- Conduct clinical intake visits with prospective patients via video and/or phone. Intakes include verifying and documenting a clinical history, verifying medications, answering basic questions about the Salvo Health program, and setting them up for success in the program.
- Commitment to providing care of the highest quality that delivers an exceptional experience for the patient
- Management activities will include, but are not limited to:
→Daily Schedule hygiene for assigned nursing team to enhance patient throughput.
→Providing updates to clinical intake workflow
→Delivery of just in time feedback as needed
→Weekly Care Manager meeting with team
→Working with Clinical Operations to suggest and implement workflow enhancements
→Handling patient escalations to ensure timely and appropriate care coordination is provided
Qualifications
- Active RN license in a Nursing Licensure Compact (NLC) state and eligible for licensure in all U.S. states.
- 2+ years of experience managing nurses, ideally in a virtual setting.
- 2+ years of clinical experience working with gastroenterology patients, with a strong interest and knowledge of GI conditions.
- Associate or Bachelor’s degree in Nursing from an accredited institution.
- Experience in telehealth or startups preferred.
- Passion for working in a growth-stage, tech-enabled healthcare organization with a flexible and innovative mindset.
- Exceptional bedside manner, with the ability to build trust and empower patients through phone and video communication.
- Collaborative team player who prioritizes team success and contributes to a positive work culture.
$70,000 - $75,000 a year
Based on experience
Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on specialty medicine through virtual-first clinics. Our patients will be members for our “whole patient” care teams and app-based care, with a direct-to-consumer subscription model, no insurance required.
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others.
Salvo care will draw on expertise from board-certified specialty physicians, registered dietitians, psychologists, and board-certified health coaches who will deliver wraparound support on a multi-month journey to better health. Salvo is the first to bring a scalable and tech-enabled, functional medicine-style approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
