Job description
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is seeking a highly skilled and experienced Solutions Consultant to serve as a strategic technical advisor to our most valued partners. This individual will play a pivotal role in partner onboarding and ongoing enablement efforts to increase partner confidence, knowledge, and sales velocity in order to drive mutual success. Blending deep technical knowledge with a consultative approach, this role supports and enables our Channel Sales teams to position and deliver best-in-class customer communication and experience solutions.
This role is designed for professionals who are equally comfortable leading technical discovery, designing complex cloud-based solutions, and building trusted relationships across partner ecosystems. A strong understanding of UCaaS, CCaaS, and SaaS technologies is essential, along with a proven ability to communicate technical concepts to diverse stakeholders.
Key Responsibilities:
Partner with Channel Sales leadership to support high-impact sales opportunities by conducting technical discovery, leading solution design, and delivering compelling demonstrations
- Act as the primary technical resource for a portfolio of strategic partners, enabling them through training, solutioning, and access to Nextiva’s technical expertise
- Translate customer requirements into tailored solutions by leveraging deep knowledge of Nextiva’s platform and product roadmap
- Support the creation of proposals, responses to RFPs, and technical documentation, ensuring solutions are feasible, scalable, and aligned with client expectations
- Participate in partner onboarding and ongoing enablement efforts to increase partner confidence, knowledge, and sales velocity
- Provide feedback to internal Product, Engineering, and Enablement teams to ensure our offerings remain competitive and responsive to market demand
- Represent the technical voice of the partner in cross-functional engagements, helping shape sales strategy and partner experience delivery
Qualifications:
- 5+ years of experience in a pre-sales, sales engineering, or technical consulting role within UCaaS, CCaaS, SaaS, or cloud communications
- 2+ years working in or alongside channel ecosystems (VARs, MSPs, agents, or master agents), with demonstrated success in co-selling or partner enablement
- Demonstrated expertise in networking fundamentals, cloud technologies, SIP, QoS, and contact center architecture
- Proven ability to translate technical solutions into business value for both technical and non-technical audiences
- Excellent verbal and written communication skills, including experience presenting to senior stakeholders and large groups
- Strong organizational skills with the ability to manage multiple initiatives, deadlines, and stakeholders simultaneously
- Bachelor’s degree in Computer Science, Engineering, or related field preferred, or equivalent professional experience
- Must be willing to travel up to 50% of the time
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $96,000-$240,000 including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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