Job description
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
The Senior Manager, Salesforce Engineering is a critical role in Business Technology team that is responsible for enhancing/sustaining our Campaign to Quote and Case to Resolution Process in Salesforce ecosystem. The ideal candidate should have an Architect level proficiency in Salesforce ecosystem designing and creating solutions, with hands on expertise in Sales Cloud, Service Cloud and Experience Cloud.
Job Duties/Responsibilities
- Lead the end-to-end Salesforce development lifecycle including requirements gathering, design, development, testing, deployment, and support
- Design and implement scalable, robust, and secure Salesforce solutions using Apex, Lightning Components, Visualforce, SOQL/SOSL, and integrations
- Collaborate with business stakeholders to understand requirements and translate them into technical solutions
- Lead, mentor and guide developers; perform code reviews and ensure best practices
- Manage deployments and version control using tools such as Git, Gearset
- Integrate Salesforce with external systems via APIs, middleware, or custom integrations
- Maintain and improve existing Salesforce applications and features
- Keep up with new Salesforce features, capabilities, and releases
- Work closely with Salesforce Admins, QA teams, and Product Managers to deliver business value
Skillset
- Deep knowledge of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.)
- Proficient in Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL
- Integration experience (REST/SOAP APIs, middleware like MuleSoft)
- Understanding of data modeling, sharing rules, and security
- Knowledge of IT change management practices
- Proven track record of handling Order to Cash projects involving multiple systems in a high transaction environment (e.g., CPQ, Oracle ERP) is a plus
- Ability to adapt and thrive in a fast-paced, rapidly growing organization with a focus on goals
- Strong organizational and interpersonal communication skills
Qualifications
- Bachelor’s or master’s degree in B.Tech., BCA, MBA, M.Tech., or MCA
- At least 6 years of implementation experience within Salesforce ecosystem
- Salesforce certifications
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type- Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
Work-Life Balance ⚖️- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
Financial Security 💰 - Provident Fund & Gratuity
Wellness 🤸- Employee Assistance Program and comprehensive wellness initiatives
Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
#LI-PJ1 #LI-Remote
