Client Executive - Existing Accounts

Job description

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us!

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do everyday?

As a Client Executive you will help lead the charge growing our business!  Your main objective will be to grow our revenue  by identifying and leading growth  initiatives within existing Enterprise accounts.  This goal entails:

• Serve as the overall executive relationship manager for the account and be responsible for expansion and retention of existing customer revenue
• Build, cultivate and leverage relationships in your targeted accounts to drive and uncover growth opportunities in the western region of the USA
• Responsible for meeting regularly with C-Suite (including ongoing Executive Briefings) to align with strategy and goals of the customer and articulate Suki’s vision
• Establish additional relationships across the customer specifically with key clinical/IT stakeholders.
• Collaborate closely with Customer Success to identify strategies and execute on expanding to new Suki users within the customers.
• Lead the customer value strategy developing compelling business cases and ROI justification for expansion of Suki.
• As part of your account strategy you will work closely with Marketing on campaigns to target new users within Enterprise accounts along with Customer Success.
• Maintain accurate account notes and forecast in SFDC.

Ok, you’re sold, but what are we looking for in the “perfect” candidate?

• Results-driven: results matter, winning matters.  You can achieve your goals with minimal supervision and processes.  You can quickly assess how to reach your objectives and who can help you get there.
• Executive presence and consultative approach.  You exude confidence and integrity, have great listening skills, and can translate client’s needs and challenges into a strategy that aligns with them.
• User-centered: You are obsessed with the customer experience. You’re energized by talking to customers and you can’t wait to translate key consumer needs into business and product requirements. You have an innate understanding of user behavior.
• Data Driven: You use metrics to drive decision making
• Self-starter: You are motivated by impossible challenges and energized by creating something new.
• Process Oriented: Our customer care process will constantly need to be iterated on to ensure our users have the best experience possible, and you’re excited about this.
• Adaptability:  You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. Believe that “what got you here, won’t get you there”.
• Rigor: You are detail oriented and hold others to a high standard.

*This role has a heavy travel component and will require you to be in front of customers between 25% and 75% per month.

Qualifications*

• 5+ years selling (farming) complex Healthcare SAAS in large Enterprise accounts.
• Demonstrated ability to develop strategies to grow business with existing accounts
• Strong track record of meeting/exceeding sales targets.
• Exceptional communication, presentation, and conflict resolution skills.
• Technical understanding of cloud services, EMR integration and understanding of SaaS solutions.
• Familiar and adept with using Salesforce.
• Bachelor’s degree required.

\* We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become _the_ voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the OTE (on target earnings) for this role is between $200,000 - $265,000 in CA.  This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

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