Job description
I STA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency and a personal touch.
We Are Hiring!
We are seeking a Client Intake Specialist Agent for our US based client, an ABA Therapy company that provides evidence-based behavioural support services. The intake team plays a critical role in welcoming new clients and ensuring a seamless onboarding experience. This position is best suited for a compassionate and confident individual with excellent English, strong communication skills and a talent for engaging with people.
NB – Working Hours:
Monday to Friday
1:00 PM to 10:00 PM EST (7:00 PM to 4:00 AM SAST)
1:00 PM to 4:00 PM EST (training hours) – Lunch break and development tasks
4:00 PM to 10:00 PM EST (core role hours) – Sole responsibility for intake
All working hours comply with the Basic Conditions of Employment Act (BCEA)
PLEASE NOTE:
Work Environment: This is a remote role for South African Citizens only
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without this setup cannot be considered
Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered
Duties & Responsibilities
Answer and convert incoming inquiries to clients
Conduct follow-ups on leads not yet contacted or needing re-engagement
Update CRM systems accurately to log communications and lead status
Use existing scripts and workflows, with the ability to adapt as needed
Participate in training and support tasks during early hours of the shift (1:00 PM – 4:00 PM EST)
Assist with additional administrative or operational tasks (TBD)
Previous experience in customer service, sales, or intake roles
Experience in healthcare or ABA therapy is beneficial but not required
Friendly, patient, and professional phone manner
Fluent in English with a clear, neutral accent
Able to work off-script and engage in real conversations
Comfortable using MS Office and basic computer systems
Responsible, self-managed, and detail-oriented
Comfortable working remotely with minimal supervision
If you are not contacted within 14 working days, please consider your application unsuccessful.
