Job description
Client Relationship Manager II
(Remote)
Company
At Denim, they have made it their mission to advance the supply chain by accelerating the movement of money and data. Denim is a tech-forward freight factoring partner processing over $1 million daily. Denim delivers fast access to the working capital freight brokers and fleets need, when they need it. With Denim’s proven, flexible factoring solutions, customers can easily manage their business’ financing options, monetize working capital, and automate back-office operations to build a resilient business.
A remote-first company, Denim has been named a Best Place To Work by Built In and Fast Company. At Denim, they depend on the unique approaches of their team members to help us solve complex problems. They are committed to increasing diversity across their team and ensuring that Denim is a place where people from all backgrounds can make an impact.
The Opportunity
As a Client Relationship Manager II at Denim, you will be the frontline ambassador for our company, serving as the primary point of contact for our valued clients. Reporting directly to the Director of Client Services, you will be responsible for ensuring our clients receive world-class service.
In this role, your primary focus will be on building strong client relationships, identifying and solving root causes of recurring issues, and collaborating with cross-functional teams to improve our products and services. You will have the opportunity to work directly with company executives and their finance departments, providing support and guidance to help them leverage Denim’s solutions effectively.
This position is ideal for an ambitious early-career professional who thrives in a fast-paced environment, has a passion for problem-solving, and is eager to learn and grow within a dynamic organization.
What Excites You:
- Client Engagement: You’ll have the opportunity to build and nurture relationships with diverse clients, understanding their unique needs and contributing to their success.
- Problem Solving and Continuous Improvement: You’ll dive deep into client issues, identify root causes, and develop effective solutions, leveraging your analytical skills and creativity to improve our clients’ experience and our internal processes.
- Data-Driven Decision Making: You’ll work with client data to derive insights and inform your decisions, using data to proactively address potential issues and drive better outcomes for our clients and the business.
- Collaboration and Teamwork: You’ll work closely with cross-functional teams, including Product, Sales, and Operations, to ensure seamless client experiences and achieve business objectives.
- Dynamic and Fast-Paced Environment: As part of a growing company, you’ll encounter new challenges and opportunities regularly, requiring you to think on your feet and adapt quickly.
What Excites Us:
- Strong Client Service Skills: You have a passion for delivering exceptional client service and building lasting relationships.
- Data Fluency: You’re comfortable working with data and using it to inform your decisions and recommendations.
- Adaptability: You thrive in a fast-paced, evolving environment and are quick to learn new technologies and processes.
- Effective Communication: You can convey complex information clearly and empathetically to both clients and internal teams.
- Team Player: You collaborate effectively across different departments and contribute to a positive team culture
Required Experience:
- 3-5 years of client-facing experience in a professional setting
- Experience working with financial or technical products/services
- Demonstrated ability to communicate effectively with business owners and finance professionals, along with long term relationship building skills
- Demonstrated ability to learn and adapt to new technologies and software platforms quickly
Optional Experience:
- Experience using a Customer Service or Customer Relationship Management platform such as Salesforce, Zendesk, Hubspot, DialPad
- Experience in crucial conversations and negotiations
- Experience in the transportation or logistics industry
- Experience with creative problem solving
- Familiarity with factoring or other financial services
- Background in accounts payable, accounts receivable, or billing processes
- Previous work in a startup or fast-paced environment
- Experience with data analysis tools or basic SQL
Unbelievable Benefits and Perks
- Fully remote work by design
- Generous option (equity) grant opportunities
- Company laptop; $1,000 home office build-out allowance
- $50/month mobile phone / $75/month Wi-Fi allowances
- Unlimited paid time off (PTO)
- Generous parental leave policy
- 100% PAID medical, dental and vision insurance
- Short term disability; long term disability; life insurance
- 401k with potential future employer match
- $100/month wellness allowance
- $1,000/year professional development allowance
- Biannual in-person retreats for fun and learning
- Volunteer days in your local community
We Celebrate Diversity, Camaraderie and Growth!
Denim’s culture embraces curiosity, collaboration and continual improvement. We strive to maintain an environment that’s friendly, inclusive and mutually supportive. We earn great employee reviews because we care about your professional growth and personal happiness. And we honor each individual’s uniqueness and contributions. We don’t just accept people’s differences. We celebrate them. Denim is an equal opportunity workplace and an equal opportunity employer.
Compensation Range:
$65,000.00 - $75,000.00
Denim believes in providing pay transparency to all candidates. For annual compensation, our pay ranges for all roles are based on geographic location, job responsibilities and experience, benchmarked against similar stage companies in our industry. We share salary ranges on all job postings regardless of desired hiring location. Every final offer presented is determined by several components including location as well as candidate experience and skills, and could alter from the amounts listed above.
