Job description
Direct Agents is looking for an experienced Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.
This NYC based role has a competitive salary range of $75,000 - $85,000, depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.
KEY RESPONSIBILITIES
- Client Campaign Management and Integration:
- Direct client account management and establish robust internal and external communication to ensure strong client relationships, retention, and successful campaign deliveries.
- Collaborate with clients to understand their business objectives and provide tailored solutions to reach those goals.
- Full ownership of client accounts project management; overseeing all active tasks, managing rolling priorities for the team, and moving initiatives forward.
- Coordinate campaign setup process including organizing and retrieving creative assets, building out ad copy, and QAing previews before launch.
- Assist the Finance team in the invoicing process.
- Create, edit, and present materials for internal and external meetings.
- Identify and upsell new opportunities and initiatives contributing to clients’ goals.
- Can navigate biddable media channels and speak to all channels’ capabilities
- Understanding of AdOps needs on new and existing clients & able to communicate to AdOps clearly
- Able to multitask multiple accounts, deliverables, account teams, and delegation to junior team members
- Performance Reporting:
- Generate analysis reports detailing campaign performance metrics, including budgets, and media placements.
- Analyze data to provide insights and recommendations for ongoing campaign improvements.
- Digital Marketing Training
- Participate in training programs to build up knowledge in various paid media areas and bring value to clients.
YOUR BACKGROUND
3+ years of relevant account management experience, digital marketing preferred
Experience with Search, Programmatic Display, and Paid Social advertising
Strong time management skills – ability to prioritize and meet deadlines and work in a fast-paced environment
Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus
Must be self-motivated, highly organized, and a team player
Strong attention to detail
Excellent communication skills, both written and verbal
Experience in MS Excel and interest in building up analytical skills
WHY DIRECT AGENTS
Work-Life Balance
- 4-Day Work Week: Join our innovative pilot program designed for sustained productivity and well-being
- Flexible PTO: Up to 24 days annually based on seniority, plus paid birthdays and volunteer days
- Remote Flexibility: Work from anywhere options based on seniority
- Family Support: Comprehensive paid parental leave and family-friendly policies
Comprehensive Benefits
- Premium Healthcare: Full coverage options including One Medical, KindBody, and mental health support
- Wellness Perks: Citibike membership, fitness reimbursement, and wellness programs
- Community: Dog-friendly office, team events, and an inclusive culture that celebrates diversity
- Modern Tech Setup: MacBook Pro and premium software tools
Innovation & Growth
- AI-Driven Innovation: Harness AI-powered workflows to optimize strategies and drive impactful results
- Future-Forward Tech: Access proprietary tools like Kanopy AI and custom GPTs for advanced marketing solutions
- Career Development: Shape your path through mentorship, training programs, and direct access to leadership
- Industry Impact: Contribute to thought leadership and strategic initiatives that drive agency innovation
Outstanding Environment
- Work with premier brands like Marvel, NBA, and NYSE while maintaining boutique agency creativity
- Direct Agents is proud to be an equal opportunity employer. Join us in shaping the future of digital marketing!
