Job description
Your wellbeing matters. Join a company that cares.
GET TO KNOW US
Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
*Big news: Gympass is now Wellhub!
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.
THE OPPORTUNITY
Be the next Client Success Executive to join our SMB Client Success team in the US!
Ready to be the heartbeat of our client relationships at Wellhub? We’re on the hunt for a passionate Client Success team member who thrives on helping businesses and their employees unlock the full potential of wellness. This isn’t just about managing accounts; it’s about being a true partner, building lasting connections, and ensuring every client feels the Wellhub magic!
YOUR IMPACT
- Cultivating Longevity: Expertly manage and renew client contracts, identifying key upsell opportunities to deepen their relationship with Wellhub;
- Strategic Growth Partner: Dive into client data – financial performance, engagement metrics, and more – to develop tailored strategies that maximize their return on investment with Wellhub.
- Troubleshooter: Skillfully mediate any challenges or concerns, proposing creative and effective solutions that delight our clients and align with their wellbeing goals.
- Unlocking Potential: Proactively identify and seize new opportunities to expand our service offerings within existing client accounts.
- Insights Generator: Transform complex data into clear, actionable insights that empower clients to make informed decisions about their wellness programs.
- Engagement Driver: Design and implement initiatives that enhance client satisfaction and strengthen their long-term commitment to Wellhub.
- Relationship Manager: Secure the continuation of valuable client relationships while ensuring mutual benefit and sustainable growth.
- Operational Excellence: Champion process improvements that enhance our service delivery and consistently exceed client expectations in their wellness journey.
WHO YOU ARE
- Previous experience in Procurement, Sales or Client Success, particularly at a fast paced technology company;
- Bachelor’s degree recommended;
- Experience in using Salesforce, Google Sheets and Tableau is a plus;
- Experience nurturing a portfolio of clients;
- Thrive in ambiguity and enjoy the challenges that come with a rapid growth company;
- Strong ability to influence & coordinate cross-functional areas, work in a team environment, and solve problems creatively and efficiently;
- Excellent communication and presentation skills;
- Proactive, organized, agile and independent profile, who knows how to deal with pressure and changes constants (resilient).
We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience managing client relationships and commercial in Sales and Client Success area are mandatory requirements.
WHAT WE OFFER YOU
We want Wellhubbers to live healthier and happier lives, both in and out of work. That’s why we have a comprehensive Total Rewards approach that encompasses benefits, compensation, and personal growth opportunities within a high-performance, inclusive, and supportive environment.
In New York, California, Colorado, Massachusetts, and Washington, the Hourly base salary range for this role is $31.26 - $42.00. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program.
We’re a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:
WELLNESS: health, dental, vision, and life insurance
FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
Our US HQ is in New York City. We are currently set up to hire in California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Missouri, North Carolina, New Jersey, New Hampshire, New York, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.
FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.
WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.
CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!
And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !
Diversity, Equity, and Belonging at Wellhub
We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Questions on how we treat your personal data? See our Job Applicant Privacy Notice.
#LI-HYBRID
See below for the annual base salary range for this role, which applies to New York, California, Colorado, Massachusetts and Washington. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program.
Annual Base Salary Range
$65,021—$87,360 USD
