Job description
Client Success Manager (CSM) - Storage Division
Storable’s Client Success Team plays a vital role in ensuring our clients achieve measurable business success with our self-storage solutions. As a Client Success Manager (CSM), Senior Client Success Manager (Sr. CSM), or Principal Client Success Manager (Principal CSM) within our Storage division, your level of responsibility and client engagement will scale with experience. Whether managing mid-market clients, high-value accounts, or enterprise relationships, you will drive adoption, mitigate risks, identify growth opportunities, and foster long-term retention.
Role Distinctions
- Client Success Manager (CSM): Manages a portfolio of standard to mid-market clients, focusing on adoption, retention, and growth.
- Senior Client Success Manager (Sr. CSM): Manages high-value or complex accounts, providing strategic guidance, leading business reviews, and mentoring junior CSMs.
- Principal Client Success Manager (Principal CSM): Oversees Storable’s largest and most strategic accounts, acting as a trusted advisor to executive stakeholders while influencing internal strategies and mentoring senior team members.
Primary Responsibilities
All Levels:
- Own client relationships within the self-storage industry, acting as a strategic advisor to drive adoption and expansion.
- Conduct Business Reviews to reinforce the ROI of Storable’s solutions and align on future strategies.
- Identify upsell and cross-sell opportunities based on business objectives and product fit.
- Monitor key client metrics, proactively addressing risks and implementing engagement strategies to improve retention.
- Serve as a subject matter expert (SME) on self-storage industry trends and best practices.
- Act as a liaison between clients and internal teams (Product, Engineering, Marketing) to advocate for feature enhancements.
- Utilize Client Success platforms (e.g., Vitally, Gong) and CRM tools to track engagement and develop data-driven recommendations.
Additional Responsibilities by Level
Client Success Manager (CSM)
- Manage a portfolio of standard to mid-market clients.
- Drive day-to-day adoption and engagement of Storable’s solutions.
- Focus on proactive problem-solving and retention strategies.
- Collaborate with internal teams to enhance the client experience.
Senior Client Success Manager (Sr. CSM)
- Manage high-value or complex accounts, acting as a trusted advisor.
- Lead high-impact Executive Business Reviews, providing strategic insights and ROI assessments.
- Develop tailored success strategies that drive client expansion and operational efficiency.
- Mentor junior CSMs, sharing best practices and assisting in complex account situations.
- Partner with leadership on process improvements and contribute to evolving Storable’s Client Success methodology.
Principal Client Success Manager (Principal CSM)
- Oversee Storable’s largest and most complex clients, ensuring they achieve long-term business success and maximum ROI.
- Serve as a trusted executive advisor, influencing client leadership teams on operational strategies and technology adoption.
- Lead enterprise-level engagements, such as high-stakes business reviews and strategic planning discussions.
- Drive customer success innovation, collaborating with leadership to enhance engagement models and best practices.
- Mentor and coach senior and mid-level CSMs, fostering a culture of excellence.
- Represent Storable as an industry thought leader, participating in events, panels, and customer advisory boards.
Required Skills & Experience
For All Levels:
- Strong relationship management and proactive engagement skills.
- Experience with Client Success platforms (e.g., Vitally, Gong) and CRM tools.
- Excellent communication and presentation skills, with the ability to lead discussions with key stakeholders.
- Ability to analyze client data, identify trends, and develop strategic action plans.
- Strong problem-solving mindset, with experience in consultative selling and business reviews.
Additional Requirements by Level
Client Success Manager (CSM)
- 2-4 years of experience in Client Success, Account Management, or a related role in SaaS or self-storage.
- Experience in managing mid-market client relationships.
- Strong organizational skills and ability to manage multiple accounts.
Senior Client Success Manager (Sr. CSM)
- 5+ years of experience in Client Success, Account Management, or a related role in the storage or SaaS industries.
- Proven success in delivering measurable business impact through strategic client relationships.
- Strong executive communication and presentation skills.
- Experience in mentoring and developing junior team members.
Principal Client Success Manager (Principal CSM)
- 10+ years of experience in enterprise-level Client Success or Strategic Account Management.
- Expertise in managing executive relationships and leading business transformation initiatives.
- Strong analytical skills, with the ability to interpret complex customer data and develop actionable insights.
- Experience in customer success innovation (automation, AI-driven engagement, predictive analytics).
- Proven ability to scale Client Success operations and contribute to company-wide strategies.
Preferred Skills & Experience
- Experience leading client success initiatives, such as retention programs, expansion planning, or customer advocacy.
- Deep expertise in the self-storage industry, including key metrics and operational challenges.
- Background in change management and business consulting for technology adoption.
- Willingness to travel as needed for client engagements and industry events.
*This is an evergreen opening: all applicants will be reviewed and contacted based on the availability of headcount for each of these openings
All applicants must be currently authorized to work in the United States on a full-time basis.
Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY
About Us:
At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com.
At the heart of Storable is our “Be More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and be more than ever before.
Benefits and Perks:
- Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
- 401(k) match after 60 days, 100% vested after 1 year.
- Employer contribution to your HSA, plus an HRA to help offset your deductible.
- Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
- Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
- 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
- 8 hours of Rest, Relax, Recharge time to care for your mental health.
- Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
- Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
- ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
- $50 monthly home data stipend, plus a home office sign-on bonus of $250.
- Fertility care support options to help in your journey towards parenthood.
- Access to financial experts to help you make informed decisions and achieve your financial goals.
- Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
Important Notice: To protect yourself from fraudulent activities, please consider the following:
- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at [email protected] for verification.
Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company’s name for any dubious purpose, please immediately report the incident to [email protected]
