Job description
AnswerCare, a Help at Home company, is the one of nation’s leading providers of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.We are committed to delivering a gold standard in care through our well-trained staff who keep our clients safe and comfortable in their homes and communities.
The Clinical Manager is responsible for:
- Ensuring that in-home patient care is coordinated and managed appropriately
- Supervision of clinical personnel and for the day-to-day operations of an assigned branch(es) or service area under the supervision of the Director of Clinical Services
- Overseeing clinical operations in accordance with agency policy and procedure which meet Medicare, Medicaid, accrediting body, local, state, and federal law, and regulations
- Participating in the Quality Assessment and Performance Improvement (QAPI) program development seeking opportunities to improve the delivery of quality care
Essential Duties and Responsibilities:
- Supervise the Clinical Coordinator and assist/troubleshoot with the Clinical Coordinator ensuring that patient demands are met; may fill-in for the Clinical Coordinator when absent
- Act as Director of Clinical Services in his/her absence
- Will be part of the Clinical Leadership Team and available to support leadership and assigned team members
- Understand and adhere to established agency policies and procedures and display a willingness to support policies and procedures using appropriate channels to seek changes of such policies
- Participate in the development of standards which ensure safe and therapeutically effective and fiscally responsible services to patients/clients
- Consult with the Director of Clinical Services in determining a staffing pattern which promotes a clinically safe and fiscally responsible level of home care personnel utilization
- Perform patient visits during peak periods or during staffing shortages
- Actively participate in the recruiting, hiring and orientation of all new team members under his/her supervision
- Supervise, guide and develop patient/client care team skills and performances
- Work with the Director of Clinical Services involving staff performance improvement issues including the termination of any staff supervised including documenting and presenting any required disciplinary action
- Responsible for the interdisciplinary team case conferences, staff meetings and in the decision to accept patient care referrals based on staffing and referral appropriateness
- Ensure patient/client documentation is completed in accordance with Agency policy and addresses late documentation as it occurs and monitors for improvement
- Work with Quality Assurance (QA) to ensure the development of individualized plan of care and the oversight of patient care for assigned patient/client census for appropriateness and improved patient/client outcomes
- Review patient medical records for Agency, accrediting body, local, state, and federal compliance as part of QAPI and/or as required
- Actively participate in Agency ongoing Quality Assessment and Performance Improvement (QAPI) program and is responsible for successful implementation of any action plans required
- Participate in the coordination of Agency’s services with the services of other community agencies and participates in community education projects as deemed appropriate
- Identify and investigates reports of any problems relating to patient care and/or an employee’s well-being
- Immediately report/document and investigate any accident, incident, lost articles, or unusual occurrence and involves the Director of Clinical Services
- Develop a cooperative relationship and communicate effectively/professionally with providers
- Observe confidentiality and safeguard all patient related information
- Attend pertinent continuing education programs other than routine in-services and share information with staff
- Monitor equipment inventory to meet the demand and ensures staff has what is needed to deliver appropriate care
- Other duties as assigned
Qualifications:
- Current State of Ohio or multistate RN license
- One (1) year ofRN experience
- Demonstrated ability to build rapport, collaborate and problem solve effectively in conjunction with all levels of staff
- Strong attention to detail
- Excellent written and verbal communication skills
- Home care leadership or field experience is a plus, but not required
What We’re Offering:
- Attractive base salary
- Remote work flexibility (90% remote / 10% travel)
- Full benefits (Medical/Dental/Vision)
- 401(k) retirement plan
- Paid time off
- Paid and floating holidays
- Supportive clinical leadership team
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Data Security and Privacy Statement
At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won’t be shared with unauthorized parties.
We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.
Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.
