Job description
Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.
Job Summary:
At Help at Home, we believe our caregivers are the heart of everything we do. The People Experience Analyst helps ensure their voices are heard, their experiences are understood, and their feedback leads to action. This role supports the broader Experience Team by managing employee feedback data, building user-friendly dashboards, and helping turn insights into improvements across the organization.
This is a highly collaborative and detail-oriented role that supports multiple internal teams and helps bring to life our Culture of Caring—making sure every employee, especially those in the field, feels seen, supported, and valued.
*This is a REMOTE position
Essential Duties and Responsibilities:
Data Management & Analysis
- Support the execution of employee listening strategies across all roles (caregivers, field admin, corporate teams).
- Coordinate survey distribution and data collection at key employee lifecycle stages (onboarding, engagement, exit, check-ins).
- Organize and maintain accurate, consistent datasets from multiple channels.
- Build and update dashboards to monitor employee sentiment by job type, location, and level.
- Collaborate with team members to analyze quantitative and qualitative data to uncover trends and insights.
Reporting & Insight Development
- Create regular and ad hoc reports for HR, Operations, and the Experience Team.
- Translate data into actionable insights for organizational leaders.
- Develop visual reports and dashboards that are inclusive and easy to interpret.
- Benchmark internal metrics to provide context and build predictive models for proactive improvement.
Program Support & Continuous Improvement
- Help prioritize feedback themes and guide improvements in employee programs.
- Track key metrics around employee milestones (e.g., onboarding, anniversaries, promotions).
- Evaluate and enhance initiatives like recognition programs and culture campaigns.
- Collaborate across teams to ensure all employees feel heard and supported.
- Measure impact of changes and refine listening strategies accordingly.
- Educate leaders on interpreting and acting on employee experience data.
Team Collaboration & Communication
- Work closely with the Employee Experience Team to enhance data tools and reporting.
- Share insights with HR Business Partners, Field Leaders, and FSC staff.
- Uphold confidentiality and ethical handling of employee data.
Required Skills/Abilities:
- Working knowledge of tools like Excel, Power BI, Qualtrics, Tableau, or other dashboard/reporting platforms.
- Strong organizational skills and attention to detail.
- Strong statistical analysis skills and experience with survey methodologies.
- Ability to communicate insights clearly to technical and non-technical audiences.
Experience:
- Bachelor’s degree in Human Resources, Business, Analytics, Psychology, or related field.
- Three (3)+ years of experience in data collection, reporting, or employee engagement support.
- At least three (3) years of experience managing vendor relationships and contracts in an enterprise environment.
- Preferred Skills & Experience:
- Experience in a multi-site or service-based organization (healthcare, retail, homecare, etc.)
- Exposure to employee engagement, retention, or internal communication projects.
- Comfort working with both numerical data and open-ended employee feedback.
- Passion for improving the everyday experience of all employees, no matter their role or location.
- Master’s degree in related field
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
Salary Range:
$74,000 - $84,000
Benefits:
- Direct deposit
- Healthcare, dental, and vision insurance
- Paid time off and parental leave
- 401k
- Ongoing, in-depth training opportunities
- Meaningful work with clients who need your help
- Career growth and experience with an industry leader with 40+years of history in a high-demand field
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Data Security and Privacy Statement
At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won’t be shared with unauthorized parties.
We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.
Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.
