Job description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
The role of the Clinical & Operations Manager is to develop and manage the Lyra Israel Work Force Mental Health (WFMH) Operations.
The operation is due to be launched in Q3 2025 and the manager will be responsible for all aspects of the operations including the recruitment and onboarding of a high-quality clinical team, the liaison with our in-country partners and key stakeholders as well as ensuring ongoing operational excellence.
The manager is also required to manage all aspects related to clinical governance and quality, ensuring that the WFMH services provided to our customer base is aligned to our International Global Standards.
The role is a permanent five (5) day a week role and is location independent. Standard working hours will apply but must be willing to work after hours as and when required.
Key Responsibilities:
- Manage the development and implementation of the Lyra Israel Clinical Operations.
- Recruit and manage all staff within the operational team.
- Support the Global Customer Services team with client service activities for WFMH customers.
- Recruit and develop a tailor-made customized affiliate network throughout Israel.
- Ensure that our clinical services are delivered in line with our global standards and within the SLAs of customers.
- Work with the Global Governance Manager to ensure that clinical standards are upheld and meet the required standards.
- Develop and maintain all necessary governance, training, clinical protocols, and operational manuals and documents.
- Maintain and develop a good working relationship with our local Clinical Partner to ensure that structured counselling and critical incident events are effectively delivered.
- Must be able to analyze the operational functioning of the business and provide regular management reports and metrics.
Qualifications:
- Relevant clinical qualification. Preference will be given to a qualified Psychologist.
- Registration with all relevant local medical / psychological councils
- Minimum of 5 years management working experience within the EAP operations environment
- Minimum of 10 years’ working experience within the EAP field
- Must be able to demonstrate excellent knowledge of telephony systems and online clinical systems
About You:
- Ability to manage and support clinical and administrative staff and provide supervision as and when required
- Strong operational management skills including resource planning and forecasting
- Ability to work within a team and manage a team under pressure
- Ability to work well under pressure
- Fluent in both Hebrew and English (spoken and written language)
- Computer literacy including familiarity with case management and telephony/chat systems
- Must be able to develop training documents / presentations and facilitate the necessary clinical training
- Must be able to engage with customers and support client services with client engagements
- Must have a client service orientation
- Strong Clinical understanding and ability to manage risk
- Good time management ability
- Business and commercial awareness
“We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice.”
