Job description
Early Detection Made Simple™
BioIntelliSense, founded in 2018, is an award-winning continuous health monitoring and clinical intelligence company. Our market expansion is driven by world-class leadership and a dedicated team of engineers, data scientists, commercial and operational professionals, which collectively harnesses decades of expertise in virtual care innovations, wearable sensor development, remote connectivity solutions, and successful program execution. With these distinctive capabilities and proprietary continuous Remote Patient Monitoring (cRPM) technologies, BioIntelliSense is uniquely poised to transform care delivery from in-hospital to home.
The FDA-cleared and award-winning BioButton® multiparameter wearables, BioHub™ gateways, BioMobile™ downloadable applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through the platform’s AI-driven analytics, clinicians have access to high-resolution vital sign trending and data-driven insights to enable earlier detection of patient deterioration and proactive intervention for better, safer care.
Join the BioTeam today and create a new standard of continuous care that delivers clinical value, economic benefits and operational efficiencies for providers, patients and caregivers globally!
About the Role
The Clinical Solutions Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services, Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for providing clinical support focused on implementation and post-implementation, while using clinical knowledge and experience to develop solutions that meet customer needs.
What You’ll Do
- Lead complex client implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps
- Build client relationships to ensure implementations meet customer requirements and BioIntelliSense capabilities
- Train and educate customers on BioIntelliSense product offerings and value proposition
- Provide ongoing clinical support and post-implementation improvement and optimization
- Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful client implementations
- Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally
- Solicit market feedback to drive feature requests and improvements for the product roadmap
- As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case
What We Are Looking For
- Bachelor’s Degree in Nursing or RN is required. RT or other clinical degree/certification will be considered
- 5+ years of professional work experience in a healthcare clinical or hospital setting
- 2+ years of professional work in a clinical consulting role with a healthcare company
- Remote patient monitoring or telehealth experience preferred
- Demonstrated strong organization, time management and project management skills
- Understanding of HIPAA requirements and compliance
- Strong communication and relationship management skills, in both pre-sales and post-sales environments
- Demonstrated ability to effectively communicate with customer, managers, clinicians/ practitioners and executives on product, clinical expectations, technical integration, and business process
- Proficient in Excel, Word and PowerPoint and ability to independently produce documents
- Ability to project manage and complete projects in a timely manner
- General travel expectations are 40-50% travel. There maybe be some periods of 50%+ travel given the number of customer implementations.
$100,000 - $140,000 a year
Salary Expectations: Listed comp is total compensation and is based on experience and location
Work Location: Remote
Travel Requirement: Must be willing/ able to travel up to 40-50%+ as needed
This exciting opportunity lets you:
- Join a fast-growing company and grow right along with us
- Work on challenging and interesting tech problems which reshape the future of healthcare
- Get the chance to work on cutting-edge technologies
- Make a large impact across the company through business deliverables and continuous innovation
Why You’ll Love Working at BioIntelliSense
We’re leaders - Leadership is not limited to our management team. It’s something everyone at BioIntelliSense embraces.
We’re doers - Creating solutions that will lead BioIntelliSense and healthcare industry is what we do.
We’re learning - We’re not afraid to dig in and uncover the truth. Everyone here is continually learning on the job.
We have great benefits - Medical/Dental/Vision/Life, disability (STD & LTD), 401(k) program, 11 paid holidays per year, generous paid time off and a weekly lunch perk.
BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.
