Job description
Company Description
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
Job Description
We are seeking a dynamic and hands-on Operational Manager to oversee and coordinate our IT operations team in Makati, Philippines, with a focus on Network and Identity and Access Management (IAM) services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure, particularly between our operations centers in Switzerland and Philippines.
This is not a purely managerial role. The ideal candidate is expected to actively contribute technically - spending a significant portion of their time working directly on operational tasks in either Network or IAM, depending on their area of expertise. A solid understanding of both domains is essential to effectively support the team and lead by example.
Your Key Tasks
Team Leadership & Coordination
- Lead and manage the day-to-day operations of the Network and IAM teams in Makati, focusing on Network and IAM services.
- Support onboarding, training, and development of team members to maintain a high-performing and knowledgeable workforce.
- Foster a culture of accountability, collaboration, and technical excellence within the team.
Hands-On Technical Contribution
- Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM.
- Provide technical guidance and mentorship to team members, ensuring best practices are followed.
- Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles.
Incident & Service Management
- Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains.
- Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders.
- Monitor and report on service performance, operational KPIs, and team productivity.
Collaboration & Stakeholder Engagement
- Collaborate closely with the Head of Network, Head of IAM, and Head of IT APAC/MEA to align operational goals with strategic initiatives.
- Drive continuous improvement initiatives to enhance operational efficiency and service quality.
Qualifications
Education & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in IT operations, with at least 2 years in a leadership or managerial role.
Technical Expertise
- Knowledge of Oracle Cloud Infrastructure (OCI)
- Strong technical background in either Network Infrastructure (e.g., Cisco SD-WAN, Cloud Networking, Fortigate proxy) or Identity and Access Management (e.g., Identity Governance such as One Identity Manager, Microsoft EntraID, Identity Providers).
- Working knowledge of the complementary domain (IAM or Network).
- Solid understanding of GitOps principles and experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or similar.
Operational & Organizational Skills
- Proven experience in managing hybrid or remote teams across multiple time zones.
- Solid understanding of ITIL practices, especially in incident and problem management.
- Excellent communication, coordination, and stakeholder management skills.
- Experience working in a matrix organization is a strong plus.
Additional Information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.
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