Job description
Who We Are
We’re building the future of real estate — today.
HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to connect with top real estate agents and succeed at every stage of the real estate journey — whether that’s finding the right agent, securing a competitive mortgage, or ensuring a smooth, on-time closing.
Each year, billions of dollars in real estate transactions flow through the HomeLight platform. Our vision is a world where every real estate transaction is simple, certain, and satisfying for everyone involved.
At HomeLight, we challenge the status quo every day while staying grounded in our goals and core values — key ingredients to our shared success.
Who You Are
You thrive in a dynamic, supportive environment and are passionate about delivering meaningful work that truly makes an impact. In this role, you’ll handle inbound and outbound calls, generate internal invoices, set up payment arrangements, and use your customer service, communication, and negotiation skills to resolve late payments. You’ll manage past-due accounts and play a key role in enhancing the customer experience.
What You’ll Do Here
Lead Collections Strategy & Execution
- Bring in-depth collections experience and take ownership of difficult conversations with agents and/or customers to ensure consistent resolution and follow-through.
Team Training & Development
- Help coach and mentor the collections team; develop SOPs, scripts, and guidelines to upskill team members in managing high-stakes interactions.
Process Optimization
- Review current workflows and propose updates to improve efficiency. Lead initiatives to streamline processes—for example, transitioning task tracking from Google Sheets to HubSpot or other tools
Collaboration & Cross-Functional Work
- Work closely with Product, Operations, and Customer Support teams to ensure collections-related feedback is incorporated into tools and processes.
Tech-Forward & AI-Curious
- Stay curious and open about leveraging AI and emerging technologies to improve productivity and communication within the collections function.
What You Bring
- 5+ years of experience in collections. Team Lead or leadership background highly preferred
- Strong English speaking and written communication skills. Ability to handle challenging conversations with empathy and firmness
- Experience in creating training content (e.g., SOPs, scripts, playbooks)
- Familiarity with CRM systems (preferably HubSpot) and a passion for using technology to improve workflows
- A self-starter with a process-driven mindset
- Enthusiasm for automation, AI, and product development is a big plus
- A reliable internet connection and a quiet, professional home workspace
Let’s Chat!
HomeLight is proud to be an equal opportunity employer. We’re committed to building an inclusive, diverse workforce and providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications — regardless of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, or other protected status.
We are happy to provide reasonable accommodations during the recruitment process upon request. All accommodation requests will be handled confidentially.
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