Job description
Every developer has a tab open on Stack Overflow.
We are one of the most popular websites in the world - a community-based space focused on increasing productivity, decreasing cycle times, accelerating time to market, and protecting institutional knowledge.
Innovation is at the heart of everything we do. We embrace collaboration, transparency, and believe in leading with empathy; creating an environment where every Stacker knows they belong. We embrace that the unique contributions and points of view of all Stackers contribute to our success.
We are a Best Company to Work For, in addition to being recognized for Best Company Leadership, Best Company Happiness, Best Company Perks and Benefits, Best Company Work-Life Balance, Best Company Compensation, and Best Company Outlook.
We are a remote-first company with Hiring HUBs based in the US, Canada, UK, and Germany.
Role Overview
We are ideally looking for someone based in the East Coast timezone due to this being a global role and needing to work EST timezone hours.
You’ll be the trusted guide for a portfolio of enterprise communities. In this role, you will drive adoption, seed content, and run campaigns that keep developers coming back. If you thrive on turning engagement insights into action and love wearing the “community-first” hat, we want to meet you.
What you’ll do
Execute the Community Management playbook for every assigned client, owning three integrated work-streams:
- Enablement – craft and deliver onboarding and skill-building programs for SMEs, moderators, and power users.
- Performance – curate content, refine tag taxonomies, and use analytics to close knowledge gaps and raise engagement.
- Communication – run multi-channel campaigns and events that inform, motivate, and connect stakeholders.
Amplify engagement by moderating discussions, seeding strategic Q&A and articles, and leading enablement sessions that boost adoption and developer satisfaction.
Measure and report impact with concise KPI snapshots during twice-monthly steering calls.
Champion customer advocacy—surface feedback, partner with Product, Support, and Sales to resolve issues, and flag renewal or expansion opportunities.
Drive continuous improvement by enhancing playbooks and sharing best practices across the services team.
What you’ll bring
- 2-3 years hands-on community management or developer-relations experience in B2B SaaS.
- Proficiency designing or maintaining community onboarding programs.
- Strong facilitation, enablement, and presentation skills, proficient in generating content and communication assets in a variety of formats including text (user guides and one-pagers), video, and Google Slides.
- Strong project management skills with experience in driving change management.
- Familiarity with moderation workflows, tag taxonomies, and engagement campaigns.
- Bonus: experience administering Stack Overflow for Teams or similar knowledge bases.
Compensation (OTE)
$80k – $100k OTE(70% base / 30% renewal commission)
– Base: $56k – $70k
– Commission target: $24k – $30k
Why join now?
You’ll shape the blueprint for Stack Overflow’s first Professional & Managed Services practice—helping the world’s top engineering teams unlock trusted knowledge at scale while accelerating your own career in a high-visibility, high-growth arena.
What you’ll get in return:
- Competitive Base Salary
- Generous paid vacation
- Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
- Equity for all employees at all levels
- Industry-leading health benefits that are applicable per country of residence for all our full-time employees
- Company-paid Life Insurance
- Home Internet stipend
- Professional allocation for your growth and development
- One-time allowance to assist with your home office setup
- Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive
Stack Overflow is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together here at Stack. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For individuals based in California, and other locations where required, we will consider employment qualified applicants with arrest and conviction records.
