Job description
The Arbitrum Foundation is an organisation based in the Cayman Islands that is tasked with developing and nurturing the Arbitrum ecosystem. This includes Arbitrum One, an Optimistic Rollup, that instantly scales apps, reducing costs and increasing capacity, without sacrificing Ethereum’s security and Arbitrum Nova, which allows for ultra-low cost fees by leveraging AnyTrust technology making it ideal for Social and Gaming applications.
Arbitrum today is the leading Ethereum scaling solution with dominant market share including hundreds of apps on the platform and over 50% of all rollup liquidity.
The Arbitrum Foundation is seeking a passionate and strategic Head of Community Management to lead the charge in building a vibrant ecosystem for Arbitrum One, Nova, Orbit and more products coming in the pipeline. As a champion of community engagement, you’ll be responsible for crafting an inclusive and dynamic space where developers, users, and enthusiasts can connect, collaborate, and propel the future of Ethereum scaling solutions.
Duties & Responsibilities
- Develop and execute a comprehensive community management strategy across various platforms (Twitter, Discord, etc.)
- Cultivate a welcoming and inclusive online environment for the global Arbitrum community
- Foster meaningful conversations, address user inquiries, and provide exceptional community support
- Organize engaging online and offline events (AMAs, hackathons, meetups) to drive community growth and excitement
- Identify and nurture community leaders and influencersCollaborate with other departments (Marketing, Product) to ensure seamless communication and community alignment
- Analyze community sentiment and engagement metrics to identify areas for improvement
- Stay up-to-date on emerging trends in community management and online engagement strategies
Requirements
- 5+ years in community management, preferably last 3 years in Web3
- Proven experience leading and managing online communities
- Deep understanding of Web3 and the developer/user landscape
- Exceptional written and verbal communication skills, with the ability to communicate effectively with the community
- Experience engaging in the Arbitrum (or Ethereum) community
- Excellent communication and interpersonal skills, with a talent for building rapport
- Experience in fostering a positive and productive online environment
- Strong organizational skills with the ability to prioritize and manage multiple tasks
- Experience with community management tools and platforms (Discord, social media listening tools, etc.)
- A data-driven approach with the ability to analyze and interpret community metrics
At the Arbitrum Foundation, we believe that diversity, equity, inclusion, and belonging are essential to our success.
We are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.
