Job description
Who is Credible?
We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.
We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.
We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.
About the Role
As Credible scales up, we are building a world class compliance program to scale with it. Our compliance program is committed to working collaboratively with the business to identify and mitigate risk in current and proposed business initiates.
Credible is looking for its next compliance professional to join our team as a Compliance Analyst. As a member of the Compliance Team, you will use your meticulous attention to detail to oversee Credible’s adherence to federal and state law, contractual and policy obligations of partner companies, and other legal requirements.
You will be cross trained in every function of the compliance team including conducting periodic testing, generating findings, reporting findings to the business, and ensuring that findings are remediated. This is an excellent opportunity to have day-to-day impact on the functioning of the business to maximize efficiency and minimize risk.
You Will:
Conduct marketing and marketing partner reviews for compliance with TILA, UDAAP/UDAP, the MAP Rule, ECOA, RESPA, and other applicable law, including using automated tools such as web crawling software, custom scripts, and appropriate applications of generative artificial intelligence
Conduct monthly transaction testing for compliance with ECOA, FCRA, TILA, UDAAP/UDAP, various state disclosure laws, and other applicable law
Internal and external communications, including drafting, publishing, and distributing compliance findings and narratives for front line business counterparts; reports for business management, compliance management, and executive consumption; and violation notifications to external partners, all while maximizing impact by driving swift and effective remediation of noted issues
Process incoming Data Subject Access requests under applicable privacy statutes
Complete Financial Crimes investigations pursuant to FACTA, the company’s Red Flags Program, and AML/BSA regulations as applicable
Generate reports (filters, tables, etc.) in Excel, Salesforce, and Looker.
Assist in policy and procedure management
Review and understand legal requirements and apply those requirements to activities conducted by the business and by external partners.
Participate in the compliance review process including review of documentation, transaction testing, review of products, marketing and marketing partner review, and/or review of insurance products.
- Gather sufficient knowledge of business product(s) and business practice(s)
- Plan review and testing strategy
- Complete review and testing
- Generate findings
- Issue findings to the business
- Monitor remediation process
- Document the process, findings, and remediation process in our GRC system.
Complete Financial Crimes intake and initial investigation.
Participate in the maintenance of compliance policies and procedures
- Review existing policies and procedures.
- Update policies and procedures as assigned.
Participate in the consumer complaint response process by thoroughly investigating complaints, issuing findings stemming from your review, and drafting responses to consumers.
Complete marketing and marketing partner monitoring
- Review hits provided by text matching software using RegEx code to filter and tag potential issues or by completing manual marketing and marketing partner reviews.
- Generate findings
- Issue findings to the relevant business team or marketing partner
- Monitor remediation process
- Document the process, findings, and remediation process in our GRC system.
Blog monitoring and website review experience
- Utilize text matching software to review internal blog posts for compliance issues.
- Periodically review Disclosures, Privacy Policy, and Terms of Use for compliance issues.
Privacy
- Assist with various Privacy initiatives as needed to include processing of DSARs, and implementation of any required procedure change due to new state privacy laws or changes in existing regulations or regulatory guidance.
Fair Lending
- Assist with data collection and validation
- Assist with regression testing
- Assist with matched pair testing
- Assist with drafting of annual fair lending report
APR / RATE validation experience
- Assist with validation of Rates, monthly payment amounts, and APRs
Adverse Action Notices
- Complete periodic review for compliance with federal consumer protection law
Participate in compliance meetings and collaborate with various business units.
Participate in the evaluation of proposed and existing vendor engagements to identify risk.
- Generate written assessment of identified risk and potential mitigation strategies.
Other duties as assigned
Education and Experience
- BA/BS in Business, Finance, Economics or related fields is preferred. A different degree with similar coursework considered as is equivalent work experience
- 2+ years of experience working in a financial services compliance function
- Banking or lending background and experience preferred
- Skilled in professional writing including drafting of reports, emails, documentation, procedures, and other business correspondence.
- Proficiency with spreadsheets, word processors, presentation programs, Salesforce, report building in a Loan Origination System, and data management will be extremely useful in our environment
- The ideal candidate will come to Credible with existing knowledge of consumer financial protection law.
Credible is open to hiring candidates in the following locations: California, Florida, Georgia, Illinois, Kansas, Kentucky, Maine, Massachusetts, Michigan, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington
Why work at Credible?
We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.
We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
