Job description
Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About the Team & Role
Headway is looking for a Compliance Manager to be a key member of Headway’s Compliance team, supporting our cross-functional compliance effort. You will support a rapidly scaling mental healthcare company by assisting with the development and implementation of the organization-wide compliance program. We’re seeking a leader with expertise in healthcare compliance, who is also proactive, forward-thinking, and able to navigate and thrive in ambiguity. You will be vital to our ability to partner with payers across the nation and solve various complex issues that arise as we change the behavioral health landscape.
You Will…
- Collaborate with business units to integrate compliance best practices into their operations.
- Develop and maintain the company’s comprehensive general compliance incident response plan and procedures.
- Lead the intake, triage, investigation, and resolution of all reported compliance incidents.
- Oversee the intake, tracking, and management of all compliance inquiries and internal tickets.
- Coordinate cross-functional teams during incident response, ensuring clear communication channels.
- Ensure meticulous documentation of all incident details, investigations, findings, and corrective actions.
- Manage the incident reporting process for compliance matters, including internal and external stakeholders.
- Analyze incident and inquiry data to identify root causes, recurring themes, and opportunities for systemic improvements.
- Develop and deliver training to employees on incident reporting procedures and general compliance inquiry processes.
- Assist with the development and implementation of the annual compliance audit plan.
- Assist with internal compliance monitoring activities to assess adherence to policies, procedures, and regulatory requirements.
- Design, develop, and deliver engaging and effective compliance training content for all employees, tailored to different audiences and roles.
You’d be a great fit if…
- You have 5 - 8 years of experience in compliance or healthcare-related operations, legal, auditing, consulting, or the equivalent combination of experience.
- You function well in a high-paced environment and are able to quickly adapt to changing priorities and situations
- You engage, inspire, build credibility, and trust across all levels of the company
- You have exceptional communication, organizational, project management, and prioritization skills
- You are deeply knowledgeable on payer requirements and health care regulation more broadly.
- You have an extensive understanding of Medicare programs
- You are certified in Healthcare Compliance (CHC) designation preferred
- You have knowledge on privacy laws (a plus, but not required).
Compensation and Benefits:
The expected base pay range for this position is $121,720 - $179,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
- Benefits offered include:
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click here.
