Job description
About Us:
As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience.
With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo’s impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100™ and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo’s CEO, Marc Murphy, emphasizes the company’s commitment to innovation and growth, making it an exciting place for talented individuals to contribute their skills and showcase their abilities.
What You Will Be Doing
We are looking for talented individuals to join our Functional Delivery team within Client Services. This is a fantastic opportunity for graduates or those starting out to kick off an exciting SaaS career with Fenergo. Client Services Team deliver end-to-end Client Lifecycle Management solutions to our extensive portfolio of clients and this role would be a perfect launchpad for emerging talent.
Career development is incredibly important to us at Fenergo as our success is based on the growth of our people. This is why we actively seek the best and the brightest to join us. Further your career with an opportunity that connects you to a strong network, enables you to do your best work and actively supports your career.
Key Responsibilities
- Develop expertise in Fenergo SaaS product.
- Configure and refine SaaS product in line with the documented client requirements, delivering client demos as scheduled and obtaining client sign-off of configured features.
- Validate the functional configuration changes as expected.
- Update Azure DevOps to reflect the effort taken to make the associated configuration updates.
- Support client validation process and User Acceptance Testing to address and respond to client functional queries and make any appropriate configuration updates related to these queries.
- Collaborate with the Product Team with respect to product requirements.
- Support defect triage throughout delivery process
- Adhere to internal governance processes and ensure compliance with the standard processes.
- Build strong relationships within the project team, client teams and internal Product Management team.
- Support the Lead Consultant in articulating approach to client configuration to address client business requirements.
- Maintain functional documentation throughout the lifecycle of the delivery to ensure success of QA Automation
- Documentation of options related to key design decisions and raising awareness of client decision to Project Manager (PM)
- Escalates to the PM if there are any risks, issues or dependencies which puts the functional timeline at risk.
- Follow the change management process and raise to the PM and lead Consultant where client is requesting additional scope over and above what has been agreed.
- Proactively own your personal development and knowledge acquisition plan, alongside your line manage
Required Experience
- Proficient in offering design solutions.
- Strong interpersonal skills
- Energetic and ambitious to learn and progress within a fast-paced, FinTech environment.
- Excellent written and oral communication skills.
- Team player mentality – collaborating with immediate and extended team for the greater good.
- Outcome focused – time and prioritization management focused on identifying and solving specific problems within time-sensitive periods. Focus on meeting project deadlines without compromising on quality.
- Client-centric – ability to listen carefully to client needs, coordinate consistent communications, respond in a timely manner to client queries and manage client expectations.
- Problem solving - possess ability, patience, and persistence to identify complex issues and articulate strategic approach in simple measurable work items.
- Strong work ethic, critical thinker, enthusiastic, willing to go above and beyond.
Our Promise To You
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.
Collaboration: Working together to achieve our best
Outcomes: Drive Success in every engagement
Respect: A collective feeling of inclusion and belonging
Excellence: Continuously raising the bar
Healthcare cover with Canada Life
Retirement savings plan
Employee Assistance Programme
Opportunity to earn an annual company bonus
20 days PTO
3 company closure days
Extensive training programs, classroom and online, through ‘Fenergo University’
Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
Buddy system for all new starters
Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies.
Defined training and role tracking to allow you see and assess your own career development and progress.
Work From Home set-up allowance
Diversity, Equality, and Inclusivity
Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
