Job description
This position will be remote within the United States.
Job Summary
The Consumer Data Insight Analyst plays a pivotal role in driving strategic growth and improving customer outcomes for DentalPlans.coma leading online marketplace for dental savings plans that empowers consumers to access affordable dental care. As part of the Analytics team, this role partners with cross-functional stakeholders – including Marketing, Product, Customer Experience, Finance, and Operations to deliver data-driven insights that inform key business decisions.
This role is instrumental in supporting DentalPlans’ mission to simplify access to affordable dental care through analytics that enhance member acquisition, engagement, retention, and overall service effectiveness. The Data Insight Analyst will develop dashboards, forecasts, customer segmentation strategies, and predictive models to uncover actionable insights across the entire customer lifecycle.
Success in this position requires a blend of technical capabilities, strategic and critical thinking, and a deep curiosity for connecting data to meaningful business outcomes. The ideal candidate will collaborate closely with business stakeholders to understand core processes and challenges, then translate those needs into analytical solutions that guide strategy and execution.
Analytics work will span across all functional areas – including digital marketing performance, sales trends, contact center optimization, customer segmentation and profiling, financial and operational forecasting, and experimentation design (e.g., A/B testing). This individual will be a key contributor in shaping a data-driven culture and scaling DentalPlans’ analytical capabilities as we continue to expand our impact in the direct-to-consumer healthcare space.
What You Will Do
- Analyze acquisition, sales, engagement, retention and operational performance and related customer behavior to identify opportunities for optimization and growth
- Develop ad hoc and production dashboards, reports, visualizations, and other analyses to monitor key performance indicators and identify trends, anomalies, and areas for improvement
- Query, prepare, explore, and leverage data sourced from our digital analytics platform, internal data warehouse, and production platforms to synthesize actionable insights and inform business decisions
- Segment and model prospects, customers, and related behavior through advanced analytics
Travel/Physical Demands
- Travel typically less than 10%
- Office environment with no special physical demands required
Qualifications
What You Will Have
- 5+ years of experience as a business or data analyst, preferably with a digitally focused, direct to consumer subscription-based model
- Naturally curious and insight-driven, with a passion for leveraging data in innovative ways to improve customer outcomes and drive business growth
- Analytical & Technical Skills
- Proficiency in Excel, SQL, R and/or statistical modeling and forecasting within complex data environments
- Experienced in designing and executing experimental testing methodologies (i.e. A/B and incrementality tests) to measure the impact of product, marketing, and operational changes
- Skilled at translating business needs into data requirements, key metrics, and actionable insights that support strategic decision-making
- Tools & Systems
- Experienced with digital analytics platforms such as Google Analytics and data visualization tools like Domo, Report Builder, or similar BI tools
- Communication & Presentation
- Excellent verbal and written communication skills with the ability to distill complex findings into clear, actionable presentations
- Collaboration & Relationship Building
- Interpersonal and conflict resolution skills, with the ability to build trust across teams and levels
- Organization & Execution
- Highly organized with excellent time management skills
- Ability to manage multiple projects and priorities in a fast-paced, dynamic environment while maintaining quality and accuracy
Nice to Haves
- Bachelor’s Degree in a related field
- Experience in B2C environments with a focus on consumer analytics, including customer acquisition, engagement, retention, and lifetime value optimization
The posted range for this position is $75,000 - $95,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people
- A career in the healthcare technology industry, with the ability to grow and realize your full potential
- Competitive compensation
- Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
About Henry Schein One
Henry Schein Oneis the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.
In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
