Job description
Description
About the Role
We’re looking for a passionate and strategic Content Designer to help shape the product experience through clear, thoughtful, and consistent language.
In this role, you will be part of a cross-functional product team, collaborating closely with the UX Design, Product Management, Product Marketing, Engineering, and Customer Support teams. You will report to our Head of Support and Digital CX.
Your responsibilities will extend beyond writing microcopy. You will plan, create, and maintain content across the entire user journey, including in-app experiences, Help Center articles, and product videos.
You will help determine what information is presented to users, how it sounds, and how it’s displayed, with a focus on usability, clarity, and consistency.
What You’ll Do
UX Writing & Content Design
Write clear, user-centered product content including UI microcopy (such as tooltips, error messages, and empty states), onboarding flows, in-app notifications, product announcements, and support content.
Align content with voice, tone, accessibility, and localization guidelines.
Create and help maintain content standards and documentation for consistent language use across teams.
Occasionally create or script video content for product walkthroughs and updates.
Help Center Strategy & Documentation
Help with the creation, organization, and maintenance of Help Center content to ensure users can easily find the information they need.
Partner with the Support and Product teams to proactively identify knowledge gaps and reduce user friction.
Ensure all support content aligns with in-product copy, product updates, and UX principles.
Use SEO, user feedback, and behavioral insights to optimize content discoverability and clarity.
Collaboration & Research
Work closely with Designers, PMs, Engineers, Marketers, and Support team members to embed content into the product development process, from concept to launch.
Participate in design critiques, provide feedback, and advocate for content decisions.
Use user research, support data, and product analytics to validate and refine content strategies.
Quality & Consistency at Scale
Ensure all product and support content is on-brand, accessible, localization-ready, and consistent in tone, style, and terminology.
Lead content audits and provide actionable recommendations to improve the user experience through language.
What You’ll Bring
2+ years of experience as a UX Writer, Content Designer, or similar role within product teams.
Excellent command of English (C1/C2), both written and spoken.
A strong portfolio of UX and/or support content that demonstrates writing clarity, structure, and product thinking.
A solid understanding of UX principles, usability, and the role of content in user flows.
Ability to work proactively and independently, managing projects, meeting deadlines, and solving problems creatively.
Strong communication, collaboration, and stakeholder management skills.
Experience with content and design tools (e.g., Figma, CMS, or Help Center platforms like Zendesk or Intercom).
Bonus Points
Fluency in German, French, or Dutch.
Experience in scripting or producing simple product walkthrough videos.
Familiarity with localization processes or writing for global audiences.
Previous experience working in SaaS or other product-led environments.
What we offer:
A chance to be part of and to shape one of the hottest, most ambitious scale-ups in Europe.
€ 1,500 annual training budget.
28 paid holiday days + 2 well-being days (NL) 26 paid holiday days + 2 well-being days (PL)
Pension scheme & fitness subscription.
Apple MacBook alongside a Home Office budget.
Work from anywhere for 4 weeks/year.
Annual travel budget to visit the team in Poland/Amsterdam/Austria/Paris
€200 home office budget + work from home allowance
An inclusive and international work environment with a lot of fun thrown in!
Impactful role at one of the fastest-growing companies in Europe.
We’ll save you the startup pitch of Friday beers, and ping-pong. Visit our Instagram to check us out: https://www.instagram.com/tellentHQ
About Tellent
Tellent, a premier Talent Management Suite, enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place.
With 300+ talented employees operating from six global locations, we’ve empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions – Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.
Have we caught your attention? ⚡️
If you’d like to be part of this incredible journey, please apply directly - we’re looking forward to speaking to you!
Tellent is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.
