Job description
This role is for someone who can take ownership of performance challenges on our Voice teams. As CI & AI Automation Specialist, you will lead improvements, support systems like Salesforce, and implement solutions—especially using automation or AI. You’ll work at night with a morning handoff, ensuring continuity across shifts.
Key Responsibilities:
Be the first line of Salesforce support for Voice teams at night
Take ownership of CI projects, from scoping to rollout
Design and develop automation workflows using AI or scripting tools to boost efficiency
Work closely with analysts and leads to diagnose and solve performance blockers
Align initiatives with Voice TLs, QA, and Sales Ops goals
Track, document, and report the impact of changes
Train team members and monitor adoption of improvements
Continuously test new automation tools and report findings
Bachelor’s degree in a relevant field (e.g., business, IT, engineering)
Minimum 3 years of experience in process improvement or automation
Working knowledge of Salesforce, with troubleshooting experience
Strong leadership, ownership, and analytical thinking
Comfortable working during night shifts with partial morning overlap
Experience with tools like Python, n8n, or other automation platforms is a plus
Knowledge of Lean Six Sigma is a bonus
We’re looking for someone who is:
Proactive and outcome-oriented
A problem-solver
Has the ability to work effectively under pressure and resolve issues efficiently
Passionate about continuous improvement
Skilled in collaboration and communication, working effectively with diverse teams and stakeholders
At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!
