Job description
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
This role is based on the Creative Content Team, which is part of the larger Content Design Team at Affirm. We’re the heart of Affirm’s communications, UX experiences, and products shaping how we engage with our users across both web and the Affirm app. You’ll join a lively group of 10+ Content Designers who work independently and collaboratively to create clear, user-friendly, and effective product experiences. As part of the overall Product organization at Affirm, we ensure that every user interaction is meaningful and aligned with Affirm’s broader goals, seamlessly integrating messaging into product touchpoints.
We’re looking for a mid-level Content Designer to join our team, playing an essential role in shaping and delivering clear, impactful messaging across our product and marketing communications—specifically email, push notifications, and web. If you’re looking to contribute meaningfully to high-visibility projects and grow within a forward-thinking, creative team, this is an exciting opportunity.
What You’ll Do
- Write and refine content across product touchpoints, including email, in-app messaging, and web, ensuring a consistent voice and tone.
- Collaborate with cross-functional teams, including Product Managers, Product Marketing, Design, and Legal & Compliance to ensure that product messaging aligns with both user needs and business objectives.
- Develop and maintain messaging frameworks, content templates, and writing standards to create scalable, consistent content that serves multiple product and marketing functions.
- Drive content strategies for campaigns, from ideation through A/B testing, ensuring that messaging enhances the overall user experience and helps drive key business goals.
- Contribute to the evolution of Affirm’s voice and tone, refining how we communicate with both consumers and merchants across digital touchpoints.
- Support content optimization by analyzing performance metrics and iterating on content based on testing insights, user feedback, and performance reviews.
- Collaborate with legal and compliance teams to ensure that all content complies with regulatory standards and internal guidelines.
- Work closely with the Product Design team to ensure that messaging is integrated into product design and user experiences seamlessly.
- Champion a content-first approach to design, advocating for the inclusion of content in product decisions to elevate user experiences and engagement.
What We Look For
- 2+ years of experience in copywriting and/or content design, ideally within a product or tech-focused environment.
- Hands-on experience writing for email, web, and in-product messaging, with a solid understanding of best practices for each medium.
- Proven ability to collaborate effectively with cross-functional partners, including designers, product managers, and engineers, to create user-centric solutions.
- Familiarity with UX writing principles and best practices, ensuring content enhances usability and user experience.
- A self-starter mentality, capable of managing multiple projects simultaneously, meeting deadlines, and adapting to shifting priorities in a fast-paced environment.
- Attention to detail with a strong commitment to clarity, scalability, and consistency across all written content.
- Experience with legal and compliance review processes, ensuring that all content meets necessary regulatory standards.
- A passion for content innovation, bringing fresh ideas and new approaches to how we communicate with users.
Base Pay Grade - G
Equity Grade - 3
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $80,000 - $100,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
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