Job description
Kickstarter is the go-to crowdfunding platform for creative projects across everything from film, games and music to art, design, and technology. Fueled by the support of our team, our mission to help bring creative projects to life has been a core tenet since our inception in 2009.
To date, we have helped more than 277,000 creative projects reach their funding goal with pledges totalling more than $8.7 billion dollars. We continue to be committed to the growth and success of not only our community, but our team as well. Rooted in shared values, Kickstarter sees team members as whole people, giving every individual the autonomy and space to participate in decisions that impact them.
Kickstarter is seeking a passionate and strategic Creator Success Lead, Design & Technology (I) to join our Outreach team. This role sits at the heart of our efforts to connect with and support creators, playing a vital role in driving engagement and ensuring creators have the resources and guidance they need to succeed on our platform. Reporting to the Head of Design & Technology (II), the Creator Success Lead will work closely with cross-functional teams to cultivate relationships with key creators, support their campaign launches, and advocate for their needs internally. The ideal candidate is a proactive, relationship-driven professional with a deep understanding of the Design & Tech industries, strong communication skills, and a passion for empowering creators to bring their projects to life.
The salary range in this role in the United States is $75,000 - $85,000.
In this role, you will:
Creator Engagement & Support
- Provide strategic guidance to creators, helping them craft strong campaigns, refine their launch strategies, and connect with relevant community resources.
- Track creator interactions using Kickstarter’s CRM, ensuring adherence to service-level agreements (SLAs) for curation and outreach support.
Community Education & Development
- Contribute to category-specific educational resources in collaboration with internal teams to better support creators.
- Identify opportunities to educate and empower creators by sharing best practices, industry insights, and platform resources.
Product Adoption & Feedback Loop
- Support the development and rollout of new product features and services by recruiting beta participants and driving awareness and adoption among priority creators.
- Serve as an internal champion for the needs of creators, surfacing feedback on product, policies, and user experience to internal stakeholders and collaborating across teams to enhance the creator experience.
Content & Marketing Collaboration
- Utilize Kickstarter’s category-specific curation channels to showcase creators’ work and collaborate with marketing teams to feature priority creators across brand channels.
About You
- At least 3 years of professional experience working in their category of focus (Design & Technology).
- Strong, demonstrated ability to collaborate, and execute on strategic plans that get data driven results.
- Exceptional communication skills: adept at speaking and presenting to small and large groups, speaking to the press, and has the ability to represent Kickstarter in a positive light at industry events.
- Strong sense of what makes projects within their category of focus standout – ability to assess quality, innovation, creativity, and clarity of presentation when reviewing a campaign independently.
- Bonus points if they are a creator within their category of focus, entrepreneur, and/or Kickstarter creator.
- Bonus points if they have professional experience and connections within an area of potential for Kickstarter (i.e. a domain where we don’t already have a strong audience).
What You’ll Enjoy
- A fully remote workforce with plenty of opportunities to get to know your colleagues
- 100% employer-paid health plan offerings
- 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years
- 25 volunteer hours each year to give back to your community
- 16 weeks of parental leave plus fertility/family planning resources
- Annual stipends including a Remote Working & Wellness Stipend of $3,000 USD (prorated) each calendar year for expenses related to remote working, wellness, health, and fitness, and a $500 Role Development Stipend
- Kickstarter currently operates with a 4-day workweek, a model that aligns our belief in a healthy work-life balance and gives staff the space to be more than their work
- Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work
You can read more about our benefits and working at Kickstarter at our Jobs page: https://jobs.kickstarter.com/
Our Fully Virtual Team
We’re currently able to support employees based in the following US locations: CA, CO, CT, IL, MA, MD, NC, NJ, NY, OR, VA, VT, and WA. We’re also able to support employees in the United Kingdom. If you live in—or are willing to move to—any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description.
Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
Reminder to applicants: Authentic communications from Kickstarter will always originate from official Kickstarter email domains (@kickstarter.com). Exercise caution and verify the legitimacy of anyone who claims to be representing Kickstarter on other platforms.
Please reach out to Kickstarter’s Help Center to report potentially fraudulent contact here: https://help.kickstarter.com/hc/en-us/requests/new
