Job description
Instant Teams is searching for a Temporary Customer Care Representative, where you are the human voice and heart of the organization. You play a vital role in delivering exceptional customer service through various communication channels, building trust, fostering lasting customer relationships, and ensuring service excellence. We strengthen customer connections through deep product knowledge, empathetic service, and exceptional communication. Our goals are maintained through ongoing training, close performance monitoring, and data-driven analysis that supports continual improvement.
A DAY IN THE LIFE:
Deliver outstanding customer service aligned with company values and vision.
Cultivate trust and develop lasting customer relationships through meaningful and empathetic interactions.
Engage with customers via phone, email, chat, text, and other communication platforms to deliver high-quality support.
Accurately process customer orders, troubleshoot issues, and address concerns in a professional and supportive manner.
Input customer orders from phone or fax into our purchasing system with accuracy.
Perform regular account updates, including address and personal information changes.
Apply company guidelines to manage customer credits and debits using proprietary software.
Use computers, internal software programs, ordering systems, email, phone, and internet tools to support customer needs.
Follow all customer service policies and procedures.
Ensure each customer has a complete and satisfactory experience through personal accountability.
Use sound judgment and policy knowledge to resolve issues efficiently and with care.
Proactively identify customer needs and aim to exceed expectations at every interaction.
Build relationships grounded in trust through clear and interactive communication.
Support special projects and tasks as designated by management.
Pay Rate: $18/hour
Training Schedule: 11am - 7:30pm EST (4 weeks)
Post Training Schedule: Monday - Friday: 8am - 4:30pm EST (30-min lunch break, 2 15-min breaks)
This is a temporary position estimated to last approximately 3 months
Anticipated Start Date: ASAP!
Equipment is provided!
This position is fully remote
MUST HAVES:
1-2 years experience in a customer service role
Interest in natural and organic products, with a willingness to learn more
Excellent verbal, written, and interpersonal skills.
Ability to calmly and effectively help customers, even in difficult situations.
Strong listening skills and a caring, responsive attitude.
Ability to remain composed and effective when handling unexpected or difficult customer concerns.
Commitment to clear and honest communication.
Comfortable using Google and Windows-based applications; able to navigate multiple screens.
Proficient in typing, internet usage, email, and phone communication.
Consistent drive to exceed customer expectations using positive and helpful language.
Contingent upon successful completion of a background check and drug screening.
Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS | Rhode Island | Montana | California | Seattle, WA | Denver, CO
* In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Notes
Other Duties
This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
About Us
As a customer experience (CX) marketplace, Instant Teams partners with nation’s top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.
