Customer Service Agent

Job description

Instant Teams is currently hiring Customer Service Agents to join a temporary project! These Customer Service Agents will assist Medicare-eligible retirees in selecting appropriate Medicare health plans. Customer Service agents will be responsible for making outbound calls, answering inbound calls pertaining to the status of an application or general customer inquiries, and more. You would be a great fit for this position if you have at least one year of customer service experience in a call center environment and knowledge of Medicare enrollments. These positions are 100% remote work from home, and the position is set to end in December 2025.

• Making outbound and inbound calls to confirm, schedule, and reschedule participants’ appointments with Benefit advisors
• Works with customers who have or do not have an enrollment with the account
• Answer inbound calls pertaining to the status of an application or general customer inquiries
• Respond to instant live chat requests from customers
• Assist customers with website navigation and self-service options
• Perform other duties as assigned

Must Haves

• High school degree or equivalent.
• Ability to hardwire equipment and meet the required internet speeds
• 1+ years of customer service experience in a call center environment preferred
• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollment is preferred
• Strong written and verbal communication and rapport-building skills
• Experience and general comfort level using Microsoft Word, Excel, computer telephony, the internet, and computer tools
• Active listening skills to understand both verbal and non-verbal cues
• Ability to utilize research options
• Confidence and resilience during challenging interactions
• Ability to accurately document all conversations and actions taken
• Possesses the ability to talk and type efficiently simultaneously
• Ability to multitask across multi-functional work
• On camera visibility during any meetings, trainings, or per leadership request

Training

• Training length: 3 weeks
• Monday - Friday | 8:00am - 5:00pm EST
• 100% mandatory with no time off approved

Pay Rate: $18/hour

Start Date: September 2nd - 15th, 2025 (Orientations will be held the week prior)

• This is a seasonal position set to end in mid-December 2025. A portion of the team may have the opportunity to extend through January or later, but this is contingent upon performance and volume, and is not guaranteed.
• Holidays: Thanksgiving Day (¹¹⁄₂₇), Christmas (¹²⁄₂₅), and New Year’s Day (¹⁄₁)

Training Schedule: 8:00am - 5:00pm EST | Monday - Friday

• Approximately 3 weeks

Post-Training Schedule:

• TBD - between the hours of 8:00am -11:00pm EST | Monday - Friday

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New York, Oregon, Philadelphia, Rhode Island, Vermont, Washington.

*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation’s top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.