Job description
Instant Teams is building out a large, dynamic, fully remote standby team that will help make a difference in communities affected by natural disasters! This is an incredible opportunity for you to put your remarkable skills to use. We’re proud to offer these roles that allow you to contribute to national resilience and emergency response.
In this contact center role, you’ll serve on the front lines of support—helping individuals access critical federal assistance, guiding them through their registration journey, and connecting them with life-changing relief programs. It’s more than a job—it’s a chance to provide calm, clarity, and compassion during moments that matter most.
Why this role will excite you:
✔️ Full Remote
✔️ Mission-Driven Work: This isn’t your average job. You’ll be stepping into a role that directly supports people in times of need, helping them navigate critical services and federal assistance.
Important information about this position:
- We’re actively building our team now—so when the call for support comes, we’re ready to respond immediately.
By joining early, you’ll be on-call for activation the moment a national response is needed. It’s preparation with purpose—and your chance to be part of something bigger.
Your Availability Matters—Here’s Why:
- To respond quickly when support is needed, we rely on accurate availability from our team. You’ll be asked to keep your availability current through your profile or monthly check-ins—whether you’re open to full-time or part-time roles. Staying updated helps us match you to the right opportunities fast when it counts most.
- Due to federal contract mandates, U.S. citizenship is required for this position
- Equipment is provided
- Pay rate: $18/hour
- Must be able to pass a Department of Homeland Security background check upon activation.
Why Join?
Do you thrive in dynamic, purpose-driven environments? While we may not have an open role today, we’re actively building a standby Activation Team—a ready-to-deploy group of skilled customer service professionals who will step in when disaster strikes and urgent support is needed.
By joining this team, you’ll be placed on our Activation List—meaning you’ll be first in line for onboarding and deployment as soon as a federal response contract is awarded. This is your opportunity to get mission-ready now and be part of a meaningful response when the call comes in.
Due to specific location requirements, we are NOT able to hire from the following locations:
- Alaska
- California
- Denver, CO
- Hawaii
- Illinois
- Maryland
- Massachusetts
- Minnesota
- Missouri
- Montana
- Nebraska
- Rhode Island
- Vermont
- Washington
- OCONUS
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Notes
Other Duties
This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
About Us
As a customer experience (CX) marketplace, Instant Teams partners with nation’s top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.
