Job description
Super Dispatch is looking for an Onboarding Specialist to deliver an outstanding customer experience by guiding new customers through a smooth and successful onboarding process. You’ll work closely with customers, internal teams, and tools to ensure timely implementation, configuration, and support during the early stages of their journey with Super Dispatch.
This role requires a proactive and collaborative mindset, strong communication skills, and a passion for creating customer success in a fast-paced, distributed, and tech-driven environment.
Super Dispatch is a 100% distributed team, so this role can be done from anywhere in the US.
Why Super Dispatch
At Super Dispatch, we’re not just changing the game - we’re creating a whole new playing field in the auto transport industry. Super Dispatch is the next generation platform that is not only redefining efficiency but is also setting new standards for how vehicles are moved.
Our suite of tools, including the Carrier TMS, Shipper TMS, SuperPay, and the groundbreaking Super Loadboard, are designed with one goal in mind: making auto transport as easy as possible. Leverage the latest in industry trends, data, and user-friendly features, empowering carriers, shippers, and brokers to achieve operational excellence.
From minimizing paperwork to reducing wasted time and cutting costs, we tackle the challenges of the industry head-on, so you can focus on what you do best.
Welcome to Super Dispatch, where the future of auto transport is already a reality.
What You’ll Do
- Serve as the primary onboarding contact, collaborating with customers to understand their specific needs and objectives.
- Manage multiple onboardings guiding customers through the Super Dispatch onboarding process, providing clear instructions, ensuring customer progression and internal tracking.
- Lead the configuring of the platform, implementing the appropriate integrations, and getting users and/or companies utilizing the system.
- Conduct training sessions to educate customers on our platform’s features and functionality.
- Reinforce the utilization of the Super Dispatch solution using best practices and standards whenever possible.
- Ensure timely and successful onboarding by proactively addressing any challenges or issues with an emphasis on time to value.
- Collaborate with internal stakeholders, including product managers and support teams, to deliver solutions that meet customer needs. This includes escalating technical issues to management and the appropriate teams.
- Drive change and support change management in customer behaviors to onboard customers to the platform quickly
- Be an ambassador for the Super Dispatch company and product and convey confidence in our offering and the expected outcomes.
Who You Are:
You are adaptable and thrive in a fast-paced environment, confidently wearing many hats to onboard a variety of clients efficiently. You act with urgency, making thoughtful decisions that balance company, customer, and employee needs. Detail-oriented and highly organized, you ensure nothing slips through the cracks. With high emotional intelligence, you’re friendly, approachable, and patient—always willing to answer the same question with a smile. You proactively solve problems, continuously learn, have excellent communication skills, and uplift those around you to drive success for Super Dispatch and its customers.
Qualifications include:
- Proven experience in a customer-facing role, preferably in customer onboarding, implementation, project management, or customer experience.
- Exceptional communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
- Excellent problem-solving and analytical skills, with the ability to assess customer needs and provide effective solutions.
- Familiarity with software implementation processes and project management methodologies and tools.
- Experience working in Salesforce is desirable.
- Detail-oriented with excellent organizational and multitasking abilities.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Be adaptable and willing to experiment/learn as we develop new products and processes.
- Ability to thrive in a fast-paced and dynamic environment.
- Tech-savvy and familiar with APIs and technical integrations to support customer integration and automation.
Bonus Points
- Previous experience working in a remote-first company.
- Experience with SaaS or tech companies in the automotive or logistics industries, particularly in high-growth environments.
What We Offer
- Great Culture - We strive for transparency and you’ll work with like minded highly motivated people excited about solving complex problems
- Great Insurance - We offer multiple health, dental & vision plans with a portion of the employee premiums paid by the company
- Retirement - We provide both Stock Options and 401K with a company match
- Remote First Culture - We’re a 100% distributed team!
- Gym/Wellness Stipend - We provide a monthly stipend for gym memberships ($50/mo)
- Generous Time Off Flex PTO policy so you can take the time you need, when you need it as well as 6-12 weeks paid paternity leave
- Great Gear - we’ll set you up for success with the latest tech and help you outfit your home office.
Location Requirement:
This position is only open to candidates located within the United States.
Citizenship Requirement:
Due to the nature of the work and applicable federal regulations, candidates must be U.S. citizens. Proof of U.S. citizenship will be required during the hiring process.
Does this sound like you? We’d love to hear from you if so.
