Job description
Work Arrangement: Fully remote
Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (with flexibility depending on workload)
Job Type: Independent Contractor, Full-time.
Salary Range: Based on experience, to be discussed during the interview
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: Watch here
Why Work with Us?
We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.
About the Partner Company
Our partner company is a 17,000-square-foot, vintage-Florida-inspired shuffleboard nightclub located in Brooklyn and Chicago. The club blends classic nostalgia with modern energy, hosting hundreds of large-scale private events for clients such as JPMorgan, TikTok, Google, and more.
While the venue exudes fun and flair, the back-of-house operations are undergoing a transformation. With a high volume of private events and no current CRM or outbound sales infrastructure, Royal Palms is ready to bring in operational firepower to streamline data, enhance client tracking, and build foundational systems to fuel long-term growth.
Role Overview
We are looking for a Customer Service and Data Entry Specialist. The successful person will be a mission-critical operations and data partner, supporting everything from CRM hygiene to outbound event lead generation, all while helping the team rebook top-tier clients and optimize event revenue.
Key Responsibilities
Data Entry & CRM Management (85%)
- Build and maintain a CRM system (platform TBD) from the ground up.
- Audit, clean, and standardize contact records and client/event data.
- Track private event inquiries, bookings, and follow-ups in CRM or spreadsheets.
- Structure and consolidate existing data into usable formats.
- Ensure accuracy of deal stages, tags, and client notes.
Operations & Admin Support (15%)
- Provide up-to-date event pipeline reporting via Google Sheets or CRM.
- Set up reminders and automated/manual tasks in TripleSeat (or similar).
- Process outstanding deposits and maintain booking workflow visibility.
- Support event sales team by organizing and updating backend systems.
- Coordinate lightly with stakeholders through emails or updates.
Must-Haves
- 2+ years of proven experience with data entry, CRM support, and Operations - can work with large chunk of data
- Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho, etc.).
- Strong Excel/Google Sheets skills (pivot tables, lookups, dashboards).
- High attention to detail and organizational skills.
- Proactive communicator with excellent written and spoken English.
- Ability to work independently and manage multiple tasks.
Nice-to-Haves
Background in hospitality, events, or entertainment support roles with pleasing personality
Previous experience in building CRM systems from scratch.
Familiarity with TripleSeat or similar event booking platforms.
Understanding of U.S.-based event/venue sales workflows.
Visual dashboard reporting experience (e.g., Google Data Studio, Airtable).
Previous work with booking deposits, follow-up emails, or event reminders.
Competitive Salary: To be discussed during the interview
Remote Work: Fully remote—work from anywhere
Generous PTO: Ample paid time off to rest and recharge
Direct Mentorship: Grow through guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Work and connect with professionals around the world
Work-Life Balance: Flexible hours that support a healthy work-life balance
Our Recruitment Process
- Application
- PreScreening
- Top-grading Interview
- Skills Assessment
- Client Interview
- Job Offer
- Client Onboarding
