Summary
The job is for a remote customer service team member at Qleen, a company offering household chore automation services. The role involves handling customer and service provider inquiries, bookings, and troubleshooting software issues. The candidate should be thorough, self-managing, ready to handle unique issues, have computer skills, and be professional, efficient, consistent, and honest.
Requirements
- A computer and quiet place to work
- Good internet connection
- Resident of Arizona
- Able to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer's concern
- Able to handle incoming phone calls from customers without getting nervous
- Track multiple issues at the same time
- Ability to troubleshoot software malfunctions
- Able to work efficiently on a remote-based team of co-workers
Responsibilities
- Answer incoming calls from customers and Service Providers
- Respond to customer emails, texts, and web chat inquiries
- Help customers with bookings, including booking a service, canceling, and rescheduling
- Help Service Providers with questions or issues regarding Work Orders and policy questions
- Help customers and Service Providers troubleshoot software issues
Benefits
- Compensation Pay Range: $17.50 to $20.50/hr (Based on experience)
- Health Insurance Benefits available
- Paid Time Off
