Job description
Job Title: 【 Remote】 Customer Service Representative (Bilingual Advisor) 【WFH】
Location: Remote ( Work from home)
Category: Full time position, 40 hours per week
Pay: 3500 RMB- 9500 RMB （Base Salary+ Commission）
Company Overview
TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.
https://en.100tal.com/
Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.
In addition to the core teaching services, _Think Academy_ is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).
https://www.thinkacademy.ca/
Job Description:
The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.
This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.
Key Responsibilities:
- Fully understand the courses and educational services provided by the company, and clearly and accurately introduce the course content, advantages and values to potential students; Answer questions from potential students and help them choose the most suitable course.
- Follow up the intention of potential students, from the initial contact to the final registration, provide full support, including not limited to course consultation, appointment audition, etc., and ultimately achieve the success of students to select the right long-term course.
- Complete the daily system of new course opening, student transfer, refund, course materials mail and other educational services.
- Assist teaching staff with other tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments
Qualifications:
- Fluent in both English and Mandarin (both read and written).
- Bachelor degree or above, experience in education, sales or customer service is preferred.
- Warm and outgoing, have excellent communication skills, good at listening and understanding customer needs
- With good sales skills and keen market insight, can independently carry out transformation work.
- Have a strong sense of customer service, able to deal with various problems and complaints of students.
- Proactive, able to work under pressure and able to multitask.
Working hours reference：
- Beijing Time: 04:00 AM - 12:00 AM
The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.
