Job description
Remote Customer Services Administrator (Temporary fixed term contract - South Africa only)
Department: Events & Awards @ Newton Media Ltd
Start Date: No later than 1 July 2025
Contract: 3 month fixed term contract (with possible extension)
Working Schedule: The role is 22.5 hours per week (3 full working days of 7.5 hours), which can be worked over 3 full days or spread across 5 shorter days. While most hours will fall within GMT mornings, flexibility is essential — you may occasionally need to adjust your schedule to make calls to contacts in the US, Middle East, or other regions, depending on event needs.
Location: Remote (South Africa only)
Rate: 13.2k ZAR per month (pro-rated from 5 days per week)
Are you super organised and a whizz with data? Are you looking for part-time role for the next three months? Are you happy to jump on the phone to senior executives? If the answer is yes, then we have the perfect job for you! We are looking for a reliable and proactive temporary Customer Service Administrator to join our events and awards team.
You’ll work closely with our Director of Events and the wider Awards team, helping to deliver outstanding customer support and administrative excellence for our events and awards programmes.
Newton Media Ltd is a leading publisher of business-to-business magazines, digital content and conferences in the legal, finance, and insurance sectors in the United Kingdom. Our publications, content and events are trusted by industry professionals worldwide for their timely and insightful coverage.
Our culture values friendliness, integrity and developing expertise. We are proudly remote-first and globally minded, supporting every team member’s well-being, growth, and autonomy.
What you’ll do
- Drive award nominations by reaching out to warm leads (past clients/entrants) to encourage participation, provide information, and remind them of upcoming deadlines.
- Track progress by maintaining records of nominations and judging status across multiple spreadsheets and our awards platform (Evessio).
- Support judges by liaising with approx. 20 judges per project, schedule and host online meetings (typically with 4 judges per meeting), and circulate relevant documents.
- Create regular reports on entry numbers, category progress, and judging status; flag any gaps or delays.
- Upload judges’ bios/logos and update relevant content; provide general admin support as needed.
What you’ll need
- Phone Confidence: You’re happy and professional when making outbound calls in a customer service context.
- Highly Organised: Strong administrative and project management skills; detail-oriented and self-managing.
- Excel/Google Sheets Expertise: Capable of navigating and managing large datasets (500+ rows).
- Strong Communicator: Comfortable engaging with senior executives and maintaining a high level of professionalism.
- LinkedIn Savvy: Able to cross-check and verify contact details and company information efficiently.
- Fluency in English: Spoken and written fluency in English is essential.
It’ll be even better if you have
- Customer service experience, ideally in a B2B context.
- Previous involvement in events, awards, sales support, marketing, or conference production.
- Experience with Evessio (training will be provided).
This Role is Not :
- A sales role.
- On-site or logistics focused.
What We Offer
- 100% remote work with flexible scheduling
- All calling costs covered
- A collaborative, friendly team culture in a growing business
- The opportunity to play a meaningful role in delivering prestigious international awards
Interested and want to know more?
If this job sounds like your dream role, then please take a couple of minutes to fill out the short form, including a short cover letter, even just a few lines, explaining why you’re applying for this role and what interests you about it. Then attach your CV and we’ll be in touch ASAP. We’re reviewing applications on a rolling basis so please don’t wait to make your move.
