Job description
About the Role
We’re are one of the fastest growing fitness management software companies and are looking for a proactive, tech-savvy Customer Success Agent to guide gym owners and fitness professionals through a seamless transition to our fitness management software. You’ll own the data migration process, provide hands-on training, and deliver top-tier support that helps clients streamline operations, boost member engagement, and grow their business. You will be a master of our software and will give best practice recommendations to our fast growing client list!
Key Responsibilities
- Manage the data migration process from legacy gym software platforms (members, billing, classes, etc.) into our system, ensuring accuracy and completeness.
- Host onboarding sessions to walk gym staff through setup, scheduling, billing, access control, and reporting features.
- Deliver personalized training via Zoom or Google Meets, adapting content to the fitness business’s size, structure, and goals.
- Provide responsive and friendly technical support through email, chat, or video screen share.
- Monitor client progress during onboarding and proactively address pain points to reduce churn and increase satisfaction.
- Document common customer questions and help build out knowledge base articles, guides, and video tutorials.
- Collaborate with the product team by sharing feature requests and insights based on real-world gym owner feedback.
Qualifications
- 2+ years of experience in a Customer Success, Support, or Onboarding role at a SaaS company.
- Familiarity with fitness industry operations a plus (e.g., gyms, personal training, group classes, memberships).
- Experience with data migration and working with structured data (CSV, spreadsheets, or import tools).
- Excellent communication and interpersonal skills — able to build rapport with small business owners and trainers.
- Comfortable with remote tools (Zoom, Google Chat, HubSpot).
- Highly organized, self-motivated, and able to manage multiple customer projects simultaneously.
Bonus Points For
- Previous work with gym management software (e.g., Gymdesk, Mindbody, Zen Planner, Glofox).
- Understanding of membership billing, door access, and class scheduling software.
- Passion for fitness, wellness, or helping small businesses succeed.
