Job description
🚀 About Awesomic
We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.
Now Hiring: Customer Success Manager to join our awesome team and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.
Location: remote in LATAM and US; hybrid in San Francisco.
🧑💻 What You’ll Do:
Support daily communication with our customers via phone, chat, email, and the Awesomic app
Work with CS metrics to analyze data and improve customer experience
Establish clear retention goals and milestones to work towards
Minimize customer churn
Work closely with our Designers and Community Managers
Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps
Help process billing requests
Encourage upsells and cross-sells
Assist in customer onboarding and training
Identify customer needs and recommend appropriate solutions
Document customer interactions and follow up with customers
Ensure customer satisfaction by providing timely and satisfactory resolutions
🧑🚀 About You:
Are available to work in the Pacific timezone
Have 3+ years of experience as a Customer Success Manager
Are a problem solver and can work independently
Have a self-driven, curious, and proactive nature
Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision making is needed from your side
Are empathetic to people and are a patient and active listener
Care about customers’ happiness and want to make their journey with the product outstanding and efficient
Are a great communicator, and you speak fluent English
Are responsible, well-organized, and able to multi-task and prioritize
Are a friendly, open-minded person and a born troubleshooter
Have proven experience with Hubspot and Intercom and are willing to explore and try new tools
💎 What’s on us:
You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;
You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;
You’ll have unlimited prospects to develop as a professional;
You’ll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon.
We’d love to meet our new Customer Success Manager soon! 😎
