Job description
📍 Remote – U.S. Based | Full-Time
Our purpose at Breakthrough is to help people solve their health challenges naturally. We help private practices educate the community and enroll patients through our patient demand platform. Every month, the platform generates over $5M in patient revenue for practices and helps thousands of people avoid surgeries, pain medication, and other invasive procedures by finding natural solutions.
At Breakthrough, our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.
The Customer Success Manager is responsible for end-to-end customer success management for a defined set of customers. You will leverage your account management skills to foster strong relationships in order to ensure clients achieve their goals while also bringing marketing expertise to the customers.
If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!
What You’ll Do
- Guide new customers through a structured onboarding process
- Deliver training on software, strategy, and marketing best practices
- Recommend and teach customers how to use the specific tools that align with their goals and drive measurable impact
- Manage 35–50 customer relationships from post-launch through renewal
- Monitor platform adoption and proactively address engagement risks
- Own the customer marketing strategy—coaching them on what’s working and what needs to change
- Overcome concerns and objections to maintain strong, long-term relationships
- Deliver consistent results that build trust and momentum
- Navigate retention conversations and support contract renewals
- Identify opportunities for upsell and expansion early—by aligning customer goals with impactful solutions
- Collaborate cross-functionally to ensure customer feedback is heard and acted on
What You Bring
- 2+ years in a Customer Success or Account Management role (preferably in a SaaS environment)
- Proven ability to overcome customer concerns and objections while preserving trust
- Track record of driving upsells by identifying customer needs and showing impact early
- Excellent communication skills—you ask great questions, listen well, and speak with clarity
- Strong organizational habits and follow-through; able to manage projects and timelines independently
- Basic knowledge of digital marketing, especially Meta Ads, Google Ads, and basic funnel strategy
- Familiarity with Salesforce, Asana, and other customer/project tools
- Big Bonus: Experience in physical therapy or chiropractic practice operations
đź’ˇ Why Breakthrough?
- Work remotely – Live and work where you’re most productive
- Unlimited PTO – We trust you to manage your time
- Comprehensive benefits – Medical, Dental, Vision, 401(k) + match
- Mission-driven team – We’re solving real problems for real people
- Fast-growing company – We’re scaling and evolving—together
Our Core Values
âś” Elevate Others 🤝🏽 | âś” Be Real 🗣️ | âś” Beginners’ Mind đź“š | âś” Own The Results 🎯 | âś” Seeks to Understand the Customer First 👩🏽‍⚕️| ✔️Do Sh*t That Makes a Massive Difference 🚀💪🏿
Salary Range: $70k-$80k USD
