Job description
Description
Customer Success Manager – Finance
Market Leader in Ed Tech
An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.
We are looking for individuals with experience of using School and/or MAT Finance systems - for example school bursars, business managers or finance managers who are seeking a career change .
It is important that candidates are high motivated, positive and willing to learn and adapt as the software changes and improves.
Requirements
Job Functions:
Provide training to and act as a Customer Success Manager for schools and MATs – applying your knowledge of the Bromcom Finance products to provide 1-2-1 phone call and onsite support for new users; covering key business processes.
On an ongoing basis, provide an enhanced advice and consultancy services on software best use.
Act as a point of escalation for your customers, for example on helpdesk cases.
Manage your own calendar to ensure that your time is spent where needed.
Conduct health checks and other proactive checks on your sites, as part of the service.
This role can involve some travel, depending on where the customers are. This would be discussed as part of the recruitment
Required Experience/Skills:
Experience of existing school finance software and key processes, such as a school bursar, business manager or finance manager.
Excellent communication and presentation skills
Natural interest in systems - data analysis and reporting
Ability to learn and adapt as our software changes
Self-organised and a self starter
Excellent people skills
Bromcom is an equal opportunities employer
